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Question #132188972

FIXED
Stu9560
Dabbler
Posts: 18
Thanks: 3
Fixes: 1
Registered: 24-08-2016

Question #132188972

Greetings

I raised question #132188972 about very slow broadband speeds. The response was that it's been escalated to the correct team for review. That was 48 hours ago and nothing heard since, and the line is no better.

Can someone please confirm that this issue is in progress. Thanks!

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,441
Thanks: 505
Fixes: 189
Registered: 01-01-2012

Re: Question #132188972

Our faults team aim to get faults picked up with 72 hours.

I'm seeing if we can get this picked up tonight for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Stu9560
Dabbler
Posts: 18
Thanks: 3
Fixes: 1
Registered: 24-08-2016

Re: Question #132188972

Fix

Line speed is now 7.9 download and 0.9 upload, which is about par (in fact slightly better download to what I've had in the past). So the tweak to the line seems to have worked.

I'll keep an eye on it and will moan again if the problem reoccurs but in the meantime - thanks guys.