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Query about Plusnets new Fibre (38mb) Unlimited only service

Timalay
Grafter
Posts: 158
Registered: 02-05-2010

Query about Plusnets new Fibre (38mb) Unlimited only service

I'm just recently out of my 18 month Unlimited Fibre package (upto 76mb) only package.  I was just looking at the product change for you new Unlimited Fibre package (the upto 38mb), but it doesn't seem to be there.
11 REPLIES
Community Veteran
Posts: 38,438
Thanks: 1,015
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Registered: 15-06-2007

Re: Query about Plusnets new Fibre (38mb) Unlimited only service

It isn't
As far as I know you have to phone in but you could try raising a ticket
goldenfibre
Aspiring Pro
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Registered: 01-06-2010

Re: Query about Plusnets new Fibre (38mb) Unlimited only service

Just be careful as being downgrade to 'up to 38Mbps' from 'up to 76Mbps' will result in a new 18 months contract! I am not 100% certain if this is true or not, Best to ask first.
Community Veteran
Posts: 38,438
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Fixes: 60
Registered: 15-06-2007

Re: Query about Plusnets new Fibre (38mb) Unlimited only service

I think it will which is why you can't do it via the portal I believe
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: Query about Plusnets new Fibre (38mb) Unlimited only service

Isn't there an Ofcom Rule for 18 Month Contracts ?Huh
goldenfibre
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Registered: 01-06-2010

Re: Query about Plusnets new Fibre (38mb) Unlimited only service

Ofcom new ruling is only for broadband migration from one isp to other isp with a minimum of 1 month contract (only for those who already out of contract)
please note: Not for new fibre broadband for the first time as it still apply 12/18 months contract depend on your isp)
Community Veteran
Posts: 38,438
Thanks: 1,015
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Registered: 15-06-2007

Re: Query about Plusnets new Fibre (38mb) Unlimited only service

I don't think so
The only reference I could find limited contracts to 2 years http://www.theguardian.com/money/2011/may/26/ofcom-bans-three-year-contracts
However it says
Quote
They must also make 12-month contracts available under the new regulations which bring the UK in line with EU telecoms law.

But I have no idea how accurate all that is
Community Veteran
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Registered: 18-02-2013

Re: Query about Plusnets new Fibre (38mb) Unlimited only service

Quote from: TORPC
Isn't there an Ofcom Rule for 18 Month Contracts ?Huh

We just did the 38 from 76 with a 2 year contract, well worth looking at as we saved £240 over 2 years!
goldenfibre
Aspiring Pro
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Registered: 01-06-2010

Re: Query about Plusnets new Fibre (38mb) Unlimited only service

^^ From £14.99 to £4.99 for 2 years (£240 saving is a hell lot for Plusnet to threw all these money away)
Plusnet Staff
Plusnet Staff
Posts: 6,346
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Registered: 26-11-2011

Re: Query about Plusnets new Fibre (38mb) Unlimited only service

@Timalay - Feel free to give us a cal and we'll discuss the best deal we can offer on the Unlimited FTTC Package.
Chris Pettitt
Cloud Environments Engineer
Timalay
Grafter
Posts: 158
Registered: 02-05-2010

Re: Query about Plusnets new Fibre (38mb) Unlimited only service

Surely if I already have had an engineer install, and all the equipment, I don't need a new contract.  It would just handy to have that option if I need to save a bit of money (albeit £2.50).
@Chris Pettitt, thanks for that.  I would nice to have an option if I need to save a bit of money.
goldenfibre
Aspiring Pro
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Registered: 01-06-2010

Re: Query about Plusnets new Fibre (38mb) Unlimited only service

If u want to save more than £2.50 a month then it have to be signing up new contract 18/24 months depend what offer that Plusnet willing to offer u. If u don't want the offer, but downgrade to 38Mbps from 76Mbps will result in a new contract anyway. I have asked Plusnet feedback about 1 month contract here: http://community.plus.net/forum/index.php/topic,128911.0.html