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Quert re: DSLMax

katie
Grafter
Posts: 152
Registered: ‎30-07-2007

Quert re: DSLMax

I recently applied for my ADSL to be upgraded to DSL Max. This is the reply I got and the question was closed.
Question Topic: Your question | ID: 24110190  Closed
Your comment 5:49pm, Thursday 7th February 2008
[Support Wizard Journey]
[Upgrade now to \'Up to 8Mb\']
[Max Wizard]
[max wizard]
[upgrade now to 8Mb}
[Additional Information]
I would like to receive an \'Up to 8Mb\' upgrade
K**** R******
Copied To: k********@gmail.com
Script User Automated Script Pool 2:01am, Friday 8th February 2008
We acknowledge your request to be regraded to DSLMax as a priority and will endeavour to submit your order ASAP.
Regards
Customer Support
Can anyone tell me how will I know when the regrade has been done?? Yesterday, the following closed reply was in 'My Questions' - 
Service notice | ID: SN49697859  Closed
Your comment 9:42am, Monday 18th February 2008
Bandwidth usage has been reset
Is this anything to do with DSL Max?? I haven't a clue.
Thank You for any help anyone can give.
2 REPLIES
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Quert re: DSLMax

Hi there,
That's an automatically generated ticket reply.  You're normally moved to Max within about 2 weeks.
The bandwidth usage service notice is merely telling you that your usage has been reset as per your starting a new billing month,
katie
Grafter
Posts: 152
Registered: ‎30-07-2007

Re: Quert re: DSLMax

Thank You - that was quick.
Katie Smiley