Puzzled??????
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Puzzled??????
24-03-2013 8:49 AM
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I left it 10 days and contacted Plusnet who were very helpful, they initially told me that I had been accidentally "profiled" incorrectly at 40Mbps, and that this would be corrected for me. Kept a check on my speeds over the next couple of days but still no increase.
Have been back in touch with technical, and was told to connect directly to my modem and take the router of the the equation to see if this helped. It didn't. Still getting download speeds of around 45Mbps.
Have had my line checked and despite being told that I am getting 76Mbps, numerous speedtests do not back this up. My speed is still hovering around the mid 40's, dropping back to 33Mbps for a short time yesterday.
Re: Puzzled??????
24-03-2013 9:01 AM
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If you are using a wireless connection to the router, try a wired connection for better speeds.
Re: Puzzled??????
24-03-2013 9:23 AM
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Sorry to hear that you're experiencing jumps up and down in speed.
I've just ran a quick test on your FTTC circuit and indicates that you're synced up at full speed to the cabinet. Your profile is at 78Mbps on both BT Wholesale's side and ours. I'd certainly suggest trying to use an ethernet connection if you're not already.
However, generally BT won't accept speed faults which are above 16Mbps for Fibre. but may be worth raising a fault anyway, In case there is something we can do for you.
I've seen the speedtest result you've got recently which came to about 44Mbps However, this test is from the 22nd March.
Sorry I can't be of more help.
Regards,
Matt
Re: Puzzled??????
24-03-2013 9:30 AM
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My wireless here is pretty terrible and the only machines that will download at full speed are the wired ones.
Re: Puzzled??????
24-03-2013 9:55 AM
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Re: Puzzled??????
24-03-2013 10:04 AM
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Re: Puzzled??????
24-03-2013 10:07 AM
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Re: Puzzled??????
24-03-2013 10:09 AM
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Re: Puzzled??????
24-03-2013 10:10 AM
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Re: Puzzled??????
24-03-2013 10:12 AM
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Re: Puzzled??????
24-03-2013 10:14 AM
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Re: Puzzled??????
24-03-2013 10:31 AM
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Re: Puzzled??????
24-03-2013 10:33 AM
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Don't do any more tests, if you've saved that 13Mbps test on the BT Wholesale page, that will be classed as a "Fail"
Go ahead to http://faults.plus.net and raise a speed fault
Regards,
Matt
Re: Puzzled??????
24-03-2013 10:36 AM
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a speed fault issue has been raised mate, and is still on-going. I carried out the test straight to the Modem on Weds night, got an email from Plusnet support yesterday suggesting I try a speedtest connected straight to the modem. Been done, and no luck.
Re: Puzzled??????
24-03-2013 5:34 PM
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