Purple light no internet connection
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Purple light no internet connection
29-03-2022 9:22 AM
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For the last few days there's been a flashing purple light on the router, no internet connection. We have tried the reset process of the router, unplugging all wires and reconnecting and rebooting the router but still nothing. Can the line be checked please?
Re: Purple light no internet connection
29-03-2022 11:47 AM
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Try relevant link below, including checking your landline noise too.
Re: Purple light no internet connection
29-03-2022 11:58 AM
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Purple light? Wht router are you using? Assuming a Hub Two, then there shouldn't be a status that results in a purple light:-
Pink would be the closest which would suggest the Hub may have been put in bridge mode?
Have you tried factory resetting it by inserting something into the pinhole at the rear of the device until the status light flashes green?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Purple light no internet connection
29-03-2022 1:16 PM
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Is it a black BT Smarthub?
If so it isn’t configured correctly for a connection to Plusnet.
Flashing purple | Your Hub is working but the broadband cable isn't connected |
Full Fibre connection Fibre connection |
Moderator and Customer
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