Punishment ??
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- Re: Punishment ??
Punishment ??
28-03-2016 2:57 PM
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I have had serious (no Service) problems with my broadband and phone and these have been fixed ,obviously to PN satisfaction but not mine I now have an I/P profile of 1.68 and a speed around 1.5 This is not good enough for me,as In January and over Christmas it was 2.18 profile and speed around 2 I would like my profile raised to how it was in January They tell me it is not a fault but this must be wrong in view of my New Year performance I would like to use i player and skype and was able to at new year
This was in Feb since then I have been trying to get improved speed but today I think I have been downgraded to something slower My IP profile 1.34 I have had a stable connection and fear I am being punished for complaining as asked not to reply
TODAY
Download Speed
1.32 Mbps
0 Mbps 2 Mbps
Max Achievable Speed
Download speed 1.32 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.34 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.36 Mbps
0 Mbps 0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.36Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
Re: Punishment ??
28-03-2016 3:39 PM
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Quote from: stathe 2 Mbps Max Achievable Speed
IP Profile for your line is - 1.34 Mbps
Your IP profile if i'm right is 88% of line speed, can you please post what speed the router says your synced at?
Also, put your number in https://www.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker and see what speeds you SHOULD expect
Thanks
If you Like it, give it a
Re: Punishment ??
28-03-2016 3:46 PM
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Re: Punishment ??
28-03-2016 3:48 PM
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Quote fear I am being punished for complaining as asked not to reply
We asked you to monitor the line and get back to us after 24 hours if you were still having problems, we didn't say not to reply at all.
Re: Punishment ??
28-03-2016 4:01 PM
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QUOTE I have changed the settings for your line again to increase the noise margin as this had reverted back and have placed an order to try pin them to these parameters however if the issue reverts we will contact our suppliers have the settings hard pinned but this is not usually needed.
This has made my ip profile less than yesterday
I am not having problems other than not happy with the speed which has been better in the past
Re: Punishment ??
28-03-2016 4:08 PM
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ADSL Link Downstream Upstream
Link Rate 1514 Kbps 446 Kbps
Line Attenuation 69.0 dB 43.8 dB
Noise Margin 9.5 dB 12.9 d
This is today Yesterday it was link rate of approx 1900 and noise around 6 I dont have exact This I think is result of you increaseing noise margin
Re: Punishment ??
28-03-2016 4:30 PM
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Re: Punishment ??
28-03-2016 4:45 PM
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System Up Time 599:06:05
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 962378 1654285 0 59100 113780 05:27:15
LAN1 Link down 56195620 57466451 0 1213 799 599:05:49
LAN2 100M/Full
LAN3 1000M/Full
LAN4 Link down
WLAN b/g/n 145M 37782967 28008453 0 1933 631 599:05:18
WLAN a/n 300M 3265424 1155775 0 893 164 599:05:12
ADSL Link Downstream Upstream
Link Rate 1514 Kbps 446 Kbps
Line Attenuation 69.0 dB 43.8 dB
Noise Margin 8.9 dB 13.3 dB
Re: Punishment ??
28-03-2016 6:35 PM
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Re: Punishment ??
28-03-2016 9:48 PM
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Re: Punishment ??
29-03-2016 8:45 AM
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Error rate at 3db target (15th March): MTBE (Downstream) 49
Error rate at 6db target (28th March) : MTBE (Downstream) 163
Error rate at 9db target (29th March) : MTBE (Downstream) 22
Even with the SNR up at 9db, the mean time between errors (MTBE) is very very low. We could reset the line back to 6db again, but simply put this is going to increase again automatically due to the errors on the line.
Re: Punishment ??
29-03-2016 12:19 PM
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Re: Punishment ??
29-03-2016 12:22 PM
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To put it in context I believe MTBE needs to drop to 5, calculated over 24 hours, before DLM would act to slow the line down, is that correct? (see http://www.kitz.co.uk/adsl/DLM.htm#DLM_categorising_the_line)
Re: Punishment ??
29-03-2016 12:28 PM
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Re: Punishment ??
29-03-2016 12:38 PM
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