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Provisioning of your ADSL Account Information?

els321
Newbie
Posts: 2
Registered: 30-07-2016

Provisioning of your ADSL Account Information?

Hi All

 

Does anyone know what this means:

Script User - Automated Script Pool
1:16pm, Thursday 21 Jul 2016

Provisioning of your ADSL Account Information
BT Reference Number changed from BBEU20860901 to BBEU22759315. BT Circuit Number changed from BBEU20860901to BBEU22759315

Thanks

 

3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Provisioning of your ADSL Account Information?

Hey there.
It appears your service has been ceased and reprovided on our new network, giving your account a new BT reference number.
I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
els321
Newbie
Posts: 2
Registered: 30-07-2016

Re: Provisioning of your ADSL Account Information?

Could you please tell me why this has happened as we have had plusnet for several months and will this effect speed as xbox gaming has recently started lagging.
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Provisioning of your ADSL Account Information?

The service notice you've referenced is for internal notes only, it's not something to worry about which is why we wouldn't have emailed it to you.

 

We've invested in building a new network and are moving customers over to it, doing this gives a new line reference (the BBEU number).

 

What games are you having problems with?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff