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Prompts for password

chrisco
Grafter
Posts: 316
Registered: 31-07-2007

Prompts for password

Hi all, not sure if this is the correct forum to be asking this but here goes, I have been prompted all day for my network password (authentication?) all I do is click ok, the message box closes for a while but then pops up again after about an hour or so. Is this anything to do with the email problem as I'm also having problems receiving mail (via Outlook) even when I request a send/receive. I can still access the net & have no problem connecting. Any ideas anyone?
18 REPLIES
Community Veteran
Posts: 1,012
Registered: 01-08-2007

Re: Prompts for password

I would imagine it is. Read this thread:
Email authentication
chrisco
Grafter
Posts: 316
Registered: 31-07-2007

Re: Prompts for password

Yes I did see that, so it looks as though I've been having the same problem. No info in service status messages though which is the first place I looked in, maybe they need updating?  Roll eyes
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Prompts for password

James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Prompts for password

Chris - Those issues should still be fixed.
Are you still unable to log in to webmail?
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Prompts for password

and despite the latest statement I have just had another rejected login by the email server
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Prompts for password

Jim - Thanks.
Is it intermittent or permanant?  Do you get the same in webmail & telnet?
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Prompts for password

Intermittent - as that was only one of 4 checked mailboxes and the other three worked.
All worked next time.
I have also started getting this when clicking on a link in the forum
Moderator
Moderator
Posts: 18,028
Thanks: 1,460
Fixes: 156
Registered: 11-01-2008

Re: Prompts for password

I get that when I hold the 'alt' key down a little too long after alt-tabbing into my browser..

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
Posts: 18,601
Thanks: 211
Registered: 12-08-2007

Re: Prompts for password

I'm being asked for my password each time I log in to collect my mail.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Prompts for password

Does it then allow you to receive your email or is it just bombing you out each time?
Community Veteran
Posts: 18,601
Thanks: 211
Registered: 12-08-2007

Re: Prompts for password

No James I don't get bombed out and i can download my email.  Still being asked for password this morning though.
reserved
Grafter
Posts: 617
Registered: 08-11-2008

Re: Prompts for password

Don't know if this is linked but some of us are unable to get new emails through Outlook Express this morning, see http://forums.thinkbroadband.com/freenetname/f/3648443-email-problems.html
chrisco
Grafter
Posts: 316
Registered: 31-07-2007

Re: Prompts for password

Thanks for the replies. @ jameseh I have just logged into webmail & Outlook is downloading my messages ok & the password prompt has stopped prompting! Everthing seems to be running smoothly.  Smiley
reserved
Grafter
Posts: 617
Registered: 08-11-2008

Re: Prompts for password

Quote from: chrisco
Thanks for the replies. @ jameseh I have just logged into webmail & Outlook is downloading my messages ok & the password prompt has stopped prompting! Everthing seems to be running smoothly.  Smiley

You're lucky - Madasafish, Waitrose & Greenbee emails are still down  Angry