cancel
Showing results for 
Search instead for 
Did you mean: 

Profile update

kdallison
Newbie
Posts: 1
Registered: 05-12-2014

Profile update

Would it be possible to kick the profile on this connection back up please (from 0.25mbps !!)
Thanks
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 367
Fixes: 136
Registered: 01-01-2012

Re: Profile update

Hi there
For some reason your line had become banded on our suppliers systems.
I've forced a reset through for you now and if you run a speedtest shortly you should see a massive improvement.
If your still having issues please let us know.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Superuser
Superuser
Posts: 10,450
Thanks: 1,918
Fixes: 19
Registered: 22-08-2007

Re: Profile update

Matthew,
Anything indicating why the line has been banded?  If the cause has not been identified and fixed, there is every possibility of it being promptly returned to that state by the DLM.
Kevin
kdallison,
A warn welcome to the forums.
Is there any noise on your line?  Dial 17070 option 2 using a corded phone in the master socket.
Is the router plugged into the master socket?
Can you please gather the information requested here - http://community.plus.net/forum/index.php/topic,96155.0.html

Thanks,
Kevin