cancel
Showing results for 
Search instead for 
Did you mean: 

Profile tweak please.

leight
Grafter
Posts: 29
Registered: 16-02-2013

Profile tweak please.

After following the advice of several helpful people on the forums (Especially Anotherone!), I have managed to achieve much better sync rates with my broadband connection.
I am currently synced at 443 / 17134 kbps which I couldn't be happier with for 16mbps broadband.
However - All speed tests are showing I am still capped at around 10.5mbps.
Previously when I managed a small sync increase, Mattz0r did something to match the Plustnet profile with the BT profile, which gave me a bit of a speed boost. I have a feeling this needs doing again?
While you're there can I be cheeky and ask for my upload sync to be uncapped? Bit of a gamer, and the upwards journey is half of the roundtrip afterall, so the faster the better.
Many thanks in advance Smiley
11 REPLIES
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: Profile tweak please.

What is your "Current line speed" shown on this page ?  -  https://portal.plus.net/my.html?action=data_transfer_speed
leight
Grafter
Posts: 29
Registered: 16-02-2013

Re: Profile tweak please.

It's been stuck at 11.4 for the last few days, even though I was synced at close to 17mbps
Community Veteran
Posts: 26,631
Thanks: 865
Fixes: 10
Registered: 10-04-2007

Re: Profile tweak please.

You could also ask for your upload to be uncapped.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
leight
Grafter
Posts: 29
Registered: 16-02-2013

Re: Profile tweak please.

Quote from: leight
While you're there can I be cheeky and ask for my upload sync to be uncapped?

I did Smiley
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Profile tweak please.

Hi there,
Your speed profile is now matching up and you should see a difference in the next 10-15 minutes. I've also placed an order to uncap your upload speed, this will complete on Monday for you.
leight
Grafter
Posts: 29
Registered: 16-02-2013

Re: Profile tweak please.

Thanks Chris, I can see the speed updated to 15.3mbps on the members page.
A question if I may - Why is this speed matching business a manual task? How come PN don't automatically allow someones connection to go at full speed?
Community Gaffer
Community Gaffer
Posts: 5,081
Thanks: 393
Fixes: 5
Registered: 04-04-2007

Re: Profile tweak please.

It does do it automatically, but there is lag between when it changes and when we get the message from BT that it has changed.
Kelly Dorset
Broadband Service Manager
leight
Grafter
Posts: 29
Registered: 16-02-2013

Re: Profile tweak please.

Thanks Kelly.
Another question...
In my experience (with other ISPs in the past), I know if I sync around 17.1mbps I know there is some overhead and I'd do well to squeeze close to 16mbps out of the connection - in this respect the current speed of 15.3 listed in the members section looks low, but close accurate.
But it feels to me like it's being treated as if I'm synced at 15.3, and then getting a lower actual download speed based on that. Testing with speedtest.net and BTW both report 14mbps download speed (which I would be happy with if I was synced at 15.3 - but not so great when I am synced at 17.1 - there most certainly isn't over 3mbps of overhead.)
So, can you explain to me what is going on here please?
Thanks.
Community Gaffer
Community Gaffer
Posts: 5,081
Thanks: 393
Fixes: 5
Registered: 04-04-2007

Re: Profile tweak please.

can you http://speedtest.btwholesale.com and cut and paste the results please.
Kelly Dorset
Broadband Service Manager
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: Profile tweak please.

... from the "Further Diagnostics" --> "Run Diagnostic Test"  page !
Community Veteran
Posts: 26,631
Thanks: 865
Fixes: 10
Registered: 10-04-2007

Re: Profile tweak please.

If you sync at 17.1 your IP Profile will be 15.1. That is the absolute maximum speed you can get if you drive the line at 100% efficiency which is never achieved in practice. Around 95% is good.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)