Profile tweak please.
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- Re: Profile tweak please.
Profile tweak please.
04-04-2013 10:12 PM
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I am currently synced at 443 / 17134 kbps which I couldn't be happier with for 16mbps broadband.
However - All speed tests are showing I am still capped at around 10.5mbps.
Previously when I managed a small sync increase, Mattz0r did something to match the Plustnet profile with the BT profile, which gave me a bit of a speed boost. I have a feeling this needs doing again?
While you're there can I be cheeky and ask for my upload sync to be uncapped? Bit of a gamer, and the upwards journey is half of the roundtrip afterall, so the faster the better.
Many thanks in advance
Re: Profile tweak please.
04-04-2013 11:27 PM
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Re: Profile tweak please.
05-04-2013 8:01 AM
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Re: Profile tweak please.
05-04-2013 8:41 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Profile tweak please.
05-04-2013 9:08 AM
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Quote from: leight While you're there can I be cheeky and ask for my upload sync to be uncapped?
I did
Re: Profile tweak please.
05-04-2013 9:21 AM
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Your speed profile is now matching up and you should see a difference in the next 10-15 minutes. I've also placed an order to uncap your upload speed, this will complete on Monday for you.
Re: Profile tweak please.
05-04-2013 10:27 AM
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A question if I may - Why is this speed matching business a manual task? How come PN don't automatically allow someones connection to go at full speed?
Re: Profile tweak please.
05-04-2013 10:30 AM
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Ex-Broadband Service Manager
Re: Profile tweak please.
05-04-2013 11:20 AM
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Another question...
In my experience (with other ISPs in the past), I know if I sync around 17.1mbps I know there is some overhead and I'd do well to squeeze close to 16mbps out of the connection - in this respect the current speed of 15.3 listed in the members section looks low, but close accurate.
But it feels to me like it's being treated as if I'm synced at 15.3, and then getting a lower actual download speed based on that. Testing with speedtest.net and BTW both report 14mbps download speed (which I would be happy with if I was synced at 15.3 - but not so great when I am synced at 17.1 - there most certainly isn't over 3mbps of overhead.)
So, can you explain to me what is going on here please?
Thanks.
Re: Profile tweak please.
05-04-2013 11:25 AM
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Ex-Broadband Service Manager
Re: Profile tweak please.
05-04-2013 11:30 AM
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Re: Profile tweak please.
05-04-2013 11:33 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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