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Profile speed needs a push

steveuk
Grafter
Posts: 199
Registered: 02-02-2013

Profile speed needs a push

Hi plustnet just woundered if someone could give my line profile a nudge please.
I had to fit a new carpet on saturday so the phoneline and pc and everything were unpluged, Since then my speed has seemed slower than usual so i reset the modem again but had the same speeds so diden't think anymore about it untill tonight.
Got chatting to someone on facebook and ended up doing the bt speed test and i noticed my line speed is 40.55mbps but my plusnet profile is only set at 36mbps roughly.
http://img.techpowerup.org/130812/Untitled693.png my speed test on bt site.
11 REPLIES
steveuk
Grafter
Posts: 199
Registered: 02-02-2013

Re: Profile speed needs a push

Not sure if a member of staff gave my profile a nudge but its all sorted now so thank you.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Profile speed needs a push

Looks like it was picked up by a staff member, not sure who though - but at least it's sorted Smiley
steveuk
Grafter
Posts: 199
Registered: 02-02-2013

Re: Profile speed needs a push

Thanks Matt Cheesy
Would it be possible to get it changed again please.
1. Best Effort Test: -provides background information.
Download Speed
36.44 Mbps

0 Mbps 41.76 Mbps
Max Achievable Speed
Download speed achieved during the test was - 36.44 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-41.76 Mbps .
Additional Information:
IP Profile for your line is - 41.76 Mbps
Wink
Seems to keep getting higher for some reason and i have not restarted the modem.
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: Profile speed needs a push

Hi there.
I've just changed that for you now.
If you log into your router and disconnect/reconnect everything should be fine
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
steveuk
Grafter
Posts: 199
Registered: 02-02-2013

Re: Profile speed needs a push

That was fast lol and thank you Matthew Wheeler.
Can the profile on BT's end get higher without a loss of connection to the modem?
Just suprised its higher than before, Would have thought it would be lower if there was a d/c.
Thanks again.  Cheesy All working good cheers.
steveuk
Grafter
Posts: 199
Registered: 02-02-2013

Re: Profile speed needs a push

Hi could i get my profile nudged please, lost around 10Mb for a while so decided to change the cable and now its jumped back up.
Download speedachieved during the test was - 32.1 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-38.72 Mbps .
Additional Information:
IP Profile for your line is - 38.72 Mbps
Plusnet Profile...
-------------------------
Current line speed:
   33.8 Mb
Thanks in advance  Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 12,982
Thanks: 141
Fixes: 46
Registered: 27-04-2007

Re: Profile speed needs a push

Hi,  I've just updated the profile to 35mb for you.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
steveuk
Grafter
Posts: 199
Registered: 02-02-2013

Re: Profile speed needs a push

Thank you but i thought the profiles should match pretty much so my plusnet profile should also be around 38Mbps?
Untill it droped out about a month ago it was happy at 42Mbps roughly at BT's end then for no reason at all i noticed the drop to 32Mbps then after changing the cable yesterday it went back up to 38.7 BTs end.
bobcharles
Dabbler
Posts: 11
Registered: 25-11-2013

Re: Profile speed needs a push

Sorry to jump in, Steve.
Can someone check my speeds as well? They are a LOT slower than they should be.
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: Profile speed needs a push

@steveuk
That's been changed to 38.8 for you and if you log into your router and disconnect then reconnect you should see a difference
@bobcharles
Your profile is set correctly on our end and BT's. If you run through our fault checker at http://faults.plus.net and we can look into this further
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
steveuk
Grafter
Posts: 199
Registered: 02-02-2013

Re: Profile speed needs a push

Thanks Matthew Wheeler will reset the router now as i have only just noticed this update Smiley
Thanks again and keep up the good work.