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Profile reset

faite
Dabbler
Posts: 16
Registered: ‎21-01-2013

Profile reset

Hi,
Can I get a profile reset please?
BTW show it at 69, but Plusnet is on 53.
Thanks.
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Profile reset

I've updated your Speed Profile for you.
When I was checking your line, it was indicated to me that there could be a possible line fault. I would strongly advise raising a fault with us at http://faults.plus.net so we can get this investigated for you.
Chris Pettitt
Cloud Environments Engineer
faite
Dabbler
Posts: 16
Registered: ‎21-01-2013

Re: Profile reset

Hi thanks for that.
It is possible it is a line fault, I am trying to find what the absolute best effort my line can handle. With the PN estimates saying 47 but then BTW saying 55-69.
Could the fault be the reason for erratic single threaded downloads? Or is it simply syncing too high for the line?
I'll raise a fault in any case.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Profile reset

Well, from what I can see, the line is erroring heavily, so it could be a case that the line is connecting higher than we would expect, however we'd want to make sure you're getting the best speeds possible whilst maintaining a stable connection.
It's certainly worth us taking a look anyhow.
Chris Pettitt
Cloud Environments Engineer