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Profile reset please

Community Veteran
Posts: 1,232
Thanks: 18
Fixes: 2
Registered: 22-06-2012

Profile reset please

Please action this on Monday morning.
We had an overnight power cut last night which was restored at 8.30 this morning. My fibre internet connection didn't recover so I powered down my new modem & router & switched them back on. Wow, for the very first time I'm achieving the speeds which the engineer reported I should be getting when he replaced my modem a couple of weeks ago. Smiley This is an increase in the D/L of 10 Mb/s!
Therefore, could my profile now be reset accordingly? Thanks, Nick
6 REPLIES
Community Veteran
Posts: 1,232
Thanks: 18
Fixes: 2
Registered: 22-06-2012

Re: Profile reset please

Maybe it's already been done?

Results Image not loaded

1. Best Effort Test: -provides background information.
Download Speed
47.9 Mbps

0 Mbps 48.7 Mbps
Max Achievable Speed
Download speedachieved during the test was - 47.9 Mbps
For your connection, the acceptable range of speedsis 38.96 Mbps-48.7 Mbps .
Additional Information:
IP Profile for your line is - 48.7 Mbps
2. Upstream Test: -provides background information.
Upload Speed
10.49 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 10.49Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

Community Veteran
Posts: 1,606
Thanks: 20
Registered: 29-06-2010

Re: Profile reset please

Community Veteran
Posts: 1,232
Thanks: 18
Fixes: 2
Registered: 22-06-2012

Re: Profile reset please

Quote
Check for yourself

I checked jaggies & I see the following message "There's no speed estimate currently held on your account".
For PN staff, my speeds are till maintaining a healthy level so if a profile reset is required then please go ahead. As always, thanks for your continued superb customer support.
Community Veteran
Posts: 1,606
Thanks: 20
Registered: 29-06-2010

Re: Profile reset please

Look closer...  Cool
This is mine:
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
13.1 Mb
It's the latter figure that is of interest.
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Profile reset please

Hi tijara33,
I've had a look at your account and your connection profile is set correctly. There shouldn't be any restrictions on your line whatsoever. Glad you're enjoying the faster speeds now!  Smiley
Community Veteran
Posts: 1,232
Thanks: 18
Fixes: 2
Registered: 22-06-2012

Re: Profile reset please

Thanks Linn K, I most certainly am. I just don't understand from where the additional speed has suddenly appeared after nearly 18 months as a  happy PN fibre customer. I assume that it must be something to do with the replacement modem being a better piece of kit, which is what the engineer intimated.