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Profile reset please

Posts: 5
Registered: ‎04-02-2013

Profile reset please

BT have been and replaced my master socket and done some rewiring, seems to have improved things, could I request a profile reset as well please.
Plusnet Help Team
Plusnet Help Team
Posts: 13,629
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Profile reset please

Hi there,
I've just looked at your account and can see a fault is open with our suppliers so I don't want to risk an SNR reset whilst the service is in fault.
I note that the connection is looking fairly stable now but if you can confirm the fault is fixed we'll be able to look at a line reset if strictly needed.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team