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Profile of old premises

ShelleyT
Dabbler
Posts: 24
Registered: ‎20-03-2013

Profile of old premises

Hi, I just moved and today had my fibre installed, I seem to be limited by the profile of my previous residence, My current speed in the member centre is 39.2. I am current getting this <a href="http://www.speedtest.net/my-result/2896448745"><img src="http://www.speedtest.net/result/2896448745.png" /></a> My upload has increased but my download has stayed the same. I have included the further diagnostics page for the BT wholesale test in the attachments. Thanks for any help.
I think my profile may need reset.
2 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Profile of old premises

Hi there,
The profile's actually correct according to the BT side that we get our information from :/ however as it's showing at the higher value on the BT speed test result I've upped it on our side to match. Please let us know if it's helped or not? If it hasn't we might need to look at a possible profile mismatch.
ShelleyT
Dabbler
Posts: 24
Registered: ‎20-03-2013

Re: Profile of old premises

Thank you that has fixed it my speed is now <a href="http://www.speedtest.net/my-result/2897829049"><img src="http://www.speedtest.net/result/2897829049.png" /></a>.