Profile nudge, please.

[#1]

Background - we had a power cut on Monday night, and when the power was restored, my HomeHub v3 resynched lower than usual, causing my IP profile to drop, and my Plusnet "Current line speed:" is 13 Mb.
I resynched the router in the daylight on Thursday morning, and got my synch speed up to 1164 up / 16045 down. A BT speedtest immediately showed my IP profile as 14164, which appears to show that the updated DLM is working well 
However, Plusnet don't appear to have received or acted on the Delta report - I have now been synched at 16045 for over 32 hours. Can my Plusnet "Current line speed:" be updated, please?

[#2]

I doubt that Plusnet will have received a delta report as yet. Though the new production-trial DLM software updates the BT IP Profile instantly, I think the back-end systems are still working to the old rules, stepped values and long waits. Presumably the back-up processes will be updated when the new system is formally released.
Since it's a long weekend a call to the CSC might be the quickest way to get the PN current line speed increased - if you can persuade them.

[#3]

Still only 13Mb so will check again when I get home and give them a call.

[#4]

Hi Jaggies,
I've moved that up to 15000 on our side for you now.
Jojo

[#5]

Just checked before coming in to the Forum - lovely job!
Take the rest of the day off...  
Best I've ever seen.