Profile correct?

[#1]

Hi,
Just wondering, as the BT engineer claimed the Cab was giving a speed of 40.5 (or thereabouts) and my end achieved approx 39.6, is it possible that I'm on the wrong speed profile as I'm supposed to be on unlimited 80/20?
Should the cab end not show well above the 40 the engineer stated?

[#2]

Hi there,
Our System profile is not matching your current speed, I've changed that to match so you should see an increase in the next 10-15 minutes.

[#3]

Cheers Chris
Have to say, quite impressed with the speed of responses on here
Wont get home until late afternoon to check but now cant wait to see iif it's worked

[#4]

Quote from: chrispurvey

Hi there, Our System profile is not matching your current speed, I've changed that to match so you should see an increase in the next 10-15 minutes.

Hi,
I ran the BT speed test with diagnostics option
I.P profile seems to suggest I'm not getting what I should be?

Download speedachieved during the test was - 35.06 Mbps
For your connection, the acceptable range of speedsis 38.2 Mbps-47.75 Mbps .
Additional Information:
IP Profile for your line is - 47.75 Mbps

Upload speed achieved during the test was - 7.15Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

[#5]

Tbh if you ran that recently I wouldn't entirely trust it as I have noticed my results drop somewhat in the evenings (it can go to single digits sometimes  ). Try it in the morning and see if it differs.

[#6]

It maybe worth disconnecting the router from the web interface, waiting 30,seconds then reconnecting. (http://192.168.1.254/cgi/b/is/_pppoe_/dt/?be=0&l0=2&l1=2&name=Internet)
NB: DO NOT reboot the router or modem, as this may affect DLM

[#7]

Cheers for the comments

This mornings results still seem off, particularly in the Upload?
Download speedachieved during the test was - 40.74 Mbps
For your connection, the acceptable range of speedsis 38.2 Mbps-47.75 Mbps .
Additional Information:
IP Profile for your line is - 47.75 Mbps
Upload speed achieved during the test was - 7.35Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

Will be fitting a Billion 7800n router tonight