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Profile change back to original request

lukewelsby
Dabbler
Posts: 12
Registered: 21-03-2014

Profile change back to original request

Hi guys, some weeks back I had issues with my connection dropping constantly. I believe tech dropped my profile as I was originally getting 60mb+ download speeds but this has been capped at 32mb.
I have since had a BT engineer out to my property who has resolved the issue by putting in new wiring. The engineer called you guys when he was over to request you lift the profile back to its original and told me if nothing changed in 48 hours, to give you a call.
So here I am, if someone could change my profile so that I am getting my correct bandwidth that would be great,
Much appreciated,
Luke
6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,776
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Profile change back to original request

Hi there,
I've just updated the profile for you.
Any problems just let us know.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
lukewelsby
Dabbler
Posts: 12
Registered: 21-03-2014

Re: Profile change back to original request

Thank you Adam
lukewelsby
Dabbler
Posts: 12
Registered: 21-03-2014

Re: Profile change back to original request

Hi Adam, my profile seems to be capped at 20mb today.... has something changed your end? Can you look into this please... tried resetting router etc etc, no joy.
Thank you
lukewelsby
Dabbler
Posts: 12
Registered: 21-03-2014

Re: Profile change back to original request

Just bumping this one. Still exactly the same, being capped at 20mb... Very strange
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Profile change back to original request

I've just passed your Fault Ticket back to our Faults Team as there's something not quite right with your line.
They will be in touch as soon as they can, it's generally within 48-72 hours.
Chris Pettitt
Cloud Environments Engineer
lukewelsby
Dabbler
Posts: 12
Registered: 21-03-2014

Re: Profile change back to original request

eugh... this is neverending! Thanks Chris