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Profile bump please

HughA
Grafter
Posts: 142
Registered: ‎30-07-2011

Profile bump please

Thanks to the much appreciated efforts of PlusNet support staff and 2 visits from OpenReach engineers I now seem to have a very stable line and a much faster sync. My BT profile is now 3.25Mbps but my PlusNet profile seems to be stuck on 3Mbps. Could someone from PlusNet give it a kick please?
Many thanks
HughA
5 REPLIES
kuga
Grafter
Posts: 36
Registered: ‎02-01-2013

Re: Profile bump please

HI HughA
I read somewhere you can only get 88% of the bt profile
so your not far out
Kuga
HughA
Grafter
Posts: 142
Registered: ‎30-07-2011

Re: Profile bump please

Hi Kuga
Not quite right there.  The BT profile is 88.2% of the SYNC speed (3.69Mbps for me at the moment) which is 3.25Mbps.  The PlusNet profile should be the same as the BT profile rounded down to the nearest 100Kbps, ie 3.2Mbps in my case.
HughA
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Profile bump please

That's been bumped for you Smiley
HughA
Grafter
Posts: 142
Registered: ‎30-07-2011

Re: Profile bump please

Thanks Chris.
kuga
Grafter
Posts: 36
Registered: ‎02-01-2013

Re: Profile bump please

Wrong again
Still glad you are getting it sorted