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Profile bump please

moffat2000
Grafter
Posts: 103
Registered: ‎13-02-2010

Profile bump please

Hello all.
Can I have a profile bump to 6.5mb please? Router stats included to confirm I should be able to get to 6.5.
Many thanks

Link Information
Uptime: 4 days, 7:10:01
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 7,648
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 10.5 / 21.0
SN Margin (Up/Down) [dB]: 22.0 / 6.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 1,584,867
CRC Errors (Up/Down): 0 / 316
HEC Errors (Up/Down): 0 / 276
8 REPLIES 8
spraxyt
Resting Legend
Posts: 10,063
Thanks: 674
Fixes: 75
Registered: ‎06-04-2007

Re: Profile bump please

What does the BT Performance Tester http://www.speedtester.bt.com say your IP Profile is? If your profile is currently 6000kbps it is likely to take 5 days for the increase to 6500kbps to occur.
David
moffat2000
Grafter
Posts: 103
Registered: ‎13-02-2010

Re: Profile bump please

I'm at 6000 at present.
I didn't realise it was 5 days, thought it was 3. Hopefully it'll automatically increase tomorrow.
Thanks.
moffat2000
Grafter
Posts: 103
Registered: ‎13-02-2010

Re: Profile bump please

Still sitting at 6000 after 5 days.
Is it possible for PN to bump me to 6500 manually?
Many thanks.
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Profile bump please

Hi moffat2000,
I'm afraid we have no control over the BT speed profile. I'll take a look tomorrow and if it still hasn't changed I'll ask the faults guys what they think.
Jojo Smiley
nadger
Rising Star
Posts: 4,498
Thanks: 46
Registered: ‎13-04-2007

Re: Profile bump please

That's a shame Jojo as mines been stuck on 6.5Mb, for 9days, after it dropped when trying a different router.
Quote
Uptime: 6 days, 13:00:45
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 20,780 / 9,848
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,760
moffat2000
Grafter
Posts: 103
Registered: ‎13-02-2010

Re: Profile bump please

Any update on why my profile hasn't hit 6500 yet?
I've been connected for over 6 days now at over 7600.
Cheers.
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Profile bump please

HI moffat2000,
I've just spoke to BT and they say it's now 6500. I've changed it at our end now so you should hopefully see that shortly.
Jojo Smiley
moffat2000
Grafter
Posts: 103
Registered: ‎13-02-2010

Re: Profile bump please

Marvellous. Many thanks.