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Profile after house move

Cliff_Jordan
Grafter
Posts: 228
Registered: 01-08-2007

Profile after house move

I moved home on 2nd April from London to Norfolk and my internet connection with Plusnet was successfully transferred to my new telephone number once BT had connected my line (new overhead cable and pole required due to existing faults on the line I took over) on 21st April. But this change is not reflected in my current profile on the Plusnet site and the BT speedtest  does not recognise me.
Can anything be done?  More than satisfied with the connection speed!
Cliff
4 REPLIES
itsme
Grafter
Posts: 5,924
Thanks: 1
Registered: 07-04-2007

Re: Profile after house move

You won't get very good speeds as it's a long way from Norfolk to Leytonstone exchange.  Grin Have you entered the correct telephone number?
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Profile after house move

Hi there,
I don't seem to be able to get any profile results for your connection.
Could you possibly try the BT Speedtester again and if it's still not working then to PM me with your username in case I've been trying the wrong one.
Cliff_Jordan
Grafter
Posts: 228
Registered: 01-08-2007

Re: Profile after house move

Thanks James for sorting that out and I did eventually achieve a BT speedtest.
@itsme - of course I'm not stupid enough to enter the wrong telephone number - but I am stupid enough to enter my user name without the following @plusdsl.net  Embarrassed  It's been a long while since I had to use that.
Cliff
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Profile after house move

You did say you'd moved from "London to Norfolk", I guess you meant "Norfolk to London"  Crazy