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Profile Stuck?

FIXED
andarial
Grafter
Posts: 30
Registered: ‎09-09-2015

Profile Stuck?

As title really

Profile has been at 2272 for about a week or more now

Snr is currently @ 12.6 according to my router

Can some one rest my profile or whatever please

10 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Profile Stuck?

Hey,

Just taken a quick peek at your line and it looks as though your connection has been purposely slowed down as your connection was dropping out frequently. 

Before we reset the line, can you please ensure you connect an alternative microfilter and connect into your Test Socket? That way we'll be able to figure out if there's a fault on the line or with the equipment easier. If we just reset your line again now, it's pretty likely that your connection will go back to dropping out again, which is frustrating for you.

Chris Pettitt
Cloud Environments Engineer
andarial
Grafter
Posts: 30
Registered: ‎09-09-2015

Re: Profile Stuck?

Thank you for replying to my post so quickly Smiley

I have now replaced the line filter with a brand new one out of the packet Smiley

ANDARIAL

Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Profile Stuck?

Brilliant, have you managed to get connected into your Test Socket, if you have one?

https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

Chris Pettitt
Cloud Environments Engineer
andarial
Grafter
Posts: 30
Registered: ‎09-09-2015

Re: Profile Stuck?

Will do now

line will reset again as i have to plug cable into the test socket Smiley

 

Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Profile Stuck?

No worries, let me know once you've done it and I can reset your line for you and we'll see how your line performs whilst connected like that following the reset Smiley

Chris Pettitt
Cloud Environments Engineer
andarial
Grafter
Posts: 30
Registered: ‎09-09-2015

Re: Profile Stuck?

Now in the test socket Smiley

Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Profile Stuck?

That's been done for you Smiley

Chris Pettitt
Cloud Environments Engineer
andarial
Grafter
Posts: 30
Registered: ‎09-09-2015

Re: Profile Stuck?

Thank You very much line now syncing at 3680 Smiley

I will have to reconnect the faceplate to get my phone working again shortly.Will that be ok?it will not cause the line to reset at a much lower synch will it?

Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Profile Stuck?

Fix

It'd be ideal to leave it in the Test Socket for at least a day to be honest. I guess if you leave the new microfilter in and put things back how they were and monitor your connection, if it starts dropping out again, I'd recommend connecting back into the Test Socket straight away.

If you notice the connection dropping out in the Test Socket, I'd recommend raising a fault with us at https//faults.plus.net

I hope that's helped!

Chris Pettitt
Cloud Environments Engineer
andarial
Grafter
Posts: 30
Registered: ‎09-09-2015

Re: Profile Stuck?

Many thanks will do that Cheesy