Profile Stuck?
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- Re: Profile Stuck?
23-09-2016 9:16 AM
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As title really
Profile has been at 2272 for about a week or more now
Snr is currently @ 12.6 according to my router
Can some one rest my profile or whatever please
Fixed! Go to the fix.
Re: Profile Stuck?
23-09-2016 9:23 AM
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Hey,
Just taken a quick peek at your line and it looks as though your connection has been purposely slowed down as your connection was dropping out frequently.
Before we reset the line, can you please ensure you connect an alternative microfilter and connect into your Test Socket? That way we'll be able to figure out if there's a fault on the line or with the equipment easier. If we just reset your line again now, it's pretty likely that your connection will go back to dropping out again, which is frustrating for you.
Re: Profile Stuck?
23-09-2016 9:37 AM
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Thank you for replying to my post so quickly
I have now replaced the line filter with a brand new one out of the packet
ANDARIAL
Re: Profile Stuck?
23-09-2016 9:40 AM
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Brilliant, have you managed to get connected into your Test Socket, if you have one?
https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
Re: Profile Stuck?
23-09-2016 9:50 AM
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Will do now
line will reset again as i have to plug cable into the test socket
Re: Profile Stuck?
23-09-2016 9:51 AM
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No worries, let me know once you've done it and I can reset your line for you and we'll see how your line performs whilst connected like that following the reset
Re: Profile Stuck?
23-09-2016 9:52 AM
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Now in the test socket
Re: Profile Stuck?
23-09-2016 9:59 AM
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That's been done for you
Re: Profile Stuck?
23-09-2016 10:03 AM
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Thank You very much line now syncing at 3680
I will have to reconnect the faceplate to get my phone working again shortly.Will that be ok?it will not cause the line to reset at a much lower synch will it?
23-09-2016 10:08 AM
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It'd be ideal to leave it in the Test Socket for at least a day to be honest. I guess if you leave the new microfilter in and put things back how they were and monitor your connection, if it starts dropping out again, I'd recommend connecting back into the Test Socket straight away.
If you notice the connection dropping out in the Test Socket, I'd recommend raising a fault with us at https//faults.plus.net
I hope that's helped!
Re: Profile Stuck?
23-09-2016 10:09 AM
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Many thanks will do that
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