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Profile Reset

Olifran
Grafter
Posts: 133
Registered: ‎21-11-2011

Profile Reset

Hi
Can someone reset my profile speed?
Thanks
Chris.
9 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: Profile Reset

Hi Olifran,
The profile is matched at the moment, however I'm aware that it's much lower than usual at 9100kbps.
Diagnostics show a potential copper joint fault on the local network.
We'll need to deal with that via the faults process for you, I'd recommended doing that by raising a fault at http://faults.plus.net then drop us a reply on here when you have, dropping me a PM would be good to as that will be flagged up in my email as I want to make sure we get an engineer to deal with that without the need for a visit.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Olifran
Grafter
Posts: 133
Registered: ‎21-11-2011

Re: Profile Reset

Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: Profile Reset

Cheers! Just dealing with that now for you. First job is to raise a fault report before I can make a request for the engineering work. I'll keep you updated as to how that progresses.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: Profile Reset

Hi Olifran,
Just letting you know that your fault has been linked to a more widespread issue in the area. Tasks have been raised for the line to be inspected (as per the issue I mentioned in my previous reply) the lead time for such tasks is usually 3 working days.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Olifran
Grafter
Posts: 133
Registered: ‎21-11-2011

Re: Profile Reset

Hi Adam, any updates to my ticket?
Thanks
Chris
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: Profile Reset

Hi, I've just chased this up and added an update to the ticket for you.
Adam
EDIT: cheers for taking my call, glad to see this has been fixed now Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Olifran
Grafter
Posts: 133
Registered: ‎21-11-2011

Re: Profile Reset

Thanks Adam.  Yes all ok. Mrs rang me to tell me broadband wasn't working after he had gone. It's just needed a router reboot  Wink
Glad she was in for the engineer as we were not expecting one  Smiley
But alls good. Ill monitor and close ticket in a few days.
Thanks again.
Olifran
Grafter
Posts: 133
Registered: ‎21-11-2011

Re: Profile Reset

Hi Adam.
It's gone down over the weekend again ref new ticket 74885054
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: Profile Reset

Sorry to hear that Olifran actually looks like the connection is dropping in and out fairly frequently.
Our faults guys will get back to you about that ASAP.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team