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Profile Nudge Please

MwEmpire
Grafter
Posts: 68
Registered: ‎17-04-2013

Profile Nudge Please

Just has Open reach do some work, could someone please nudge my profile back up.
Thanks. Smiley
6 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Profile Nudge Please

I've updated the profile for you - the speeds don't look to have improved all that much, to be honest. I'd await a further update on the Fault Ticket from Rob as he'll have further information for you.
Chris Pettitt
Cloud Environments Engineer
MwEmpire
Grafter
Posts: 68
Registered: ‎17-04-2013

Re: Profile Nudge Please

Any update please on my ticket please still @ 34mb/s, should be 76Mb/s..no reply on ticket.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Profile Nudge Please

Robert has just had a chat with me, he'll be working on it as soon as we've deal with the current issue we're seeing here: http://usertools.plus.net/status/archive/1405611234.htm
Chris Pettitt
Cloud Environments Engineer
MwEmpire
Grafter
Posts: 68
Registered: ‎17-04-2013

Re: Profile Nudge Please

Still running at half speed, Open Reach said the line was perfect without errors. The REIN appointment will not affect the speed only the disconnection problems.
MwEmpire
Grafter
Posts: 68
Registered: ‎17-04-2013

Re: Profile Nudge Please

Hi, my ticket update suggests a REIN visit, due to the intermittent dropouts however the Open Reach engineer changed renewed the D-Side wiring and it then showed a PQ pass with no errors.
My line is now stable as the Open Reach engineer reported, yet my line speed is now stuck on 34.8 Mb and was previously at 76-78mb. is my profile banded due to the disconnections I encountered ?
Can my line be reset ?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Profile Nudge Please

Hi MwEmpire,
Rob is dealing with this issue but he's not in the office at this moment in time. To get a DLM Reset, you will require an engineers visit at the very least, so my advice would be to allow Rob to arrange for an engineer to visit as something is keeping your speeds down.
Banding doesn't force your connection speeds down, it's DLM that does that, where it see's fit. If there is no fault with the service then DLM will remove the banding set on your line, in time. If there has been a fault and an engineer has had to make a physical change on the Broadband Network, then we can get a DLM Reset arranged.
An engineer can NOT do a DLM Reset if no physical changes have been made to your line.
Chris Pettitt
Cloud Environments Engineer