Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Profile Nudge Please
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Profile Nudge Please
Profile Nudge Please
11-04-2014 7:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
For the past 48 hours my router has been synched at 3531, giving a BT IP profile of 3120. My Plusnet IP profile however appears stuck at 2800. Could someone nudge it up for me please.
Thanks
Thanks
Message 1 of 7
(712 Views)
6 REPLIES 6
Re: Profile Nudge Please
11-04-2014 10:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
A line tests is actually showing me that the line rate is 20056kbps currently, which we're matching.
I think you should be able get better than that so I've just submitted an SNR reset.
I've give it 30 mins or so before I check again and see if the profile needs updating.
Adam
A line tests is actually showing me that the line rate is 20056kbps currently, which we're matching.
I think you should be able get better than that so I've just submitted an SNR reset.
I've give it 30 mins or so before I check again and see if the profile needs updating.
Adam
Message 2 of 7
(485 Views)
Re: Profile Nudge Please
11-04-2014 10:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I can only assume you are looking at the wrong line. I am on a long adsl2 (not 2+) line which has never held a synch of more than 3.7 Mb.
I hope you have not done a reset on my line which will presumably remove my hard earned 3db default margin!
All that was needed was the profile nudge that I requested.
I hope you have not done a reset on my line which will presumably remove my hard earned 3db default margin!
All that was needed was the profile nudge that I requested.
Message 3 of 7
(485 Views)
Re: Profile Nudge Please
11-04-2014 12:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just in case there is any doubt please see speedtest results below.
All I need is my PN profile matching to the BT one.
All I need is my PN profile matching to the BT one.
Message 4 of 7
(485 Views)
Re: Profile Nudge Please
11-04-2014 12:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just in case there is any doubt, please see BT speedtest results below.
All I need is the PN profile matching to the BT one.
All I need is the PN profile matching to the BT one.
Message 5 of 7
(485 Views)
Re: Profile Nudge Please
11-04-2014 12:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Message 6 of 7
(485 Views)
Re: Profile Nudge Please
11-04-2014 12:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for upping the profile which was all I required.
I have not had (nor do I want!) a dlm reset so I am afraid you have done it to a different line.
There is no way my line could be showing as synched at 20Mb, let alone you thinking I could get more.
Anyway, alls well that ends well but please don't think a reset has done anything - it hasn't.
I have not had (nor do I want!) a dlm reset so I am afraid you have done it to a different line.
There is no way my line could be showing as synched at 20Mb, let alone you thinking I could get more.
Anyway, alls well that ends well but please don't think a reset has done anything - it hasn't.
Message 7 of 7
(485 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page