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Profile Drop

goldenfibre
Aspiring Pro
Posts: 2,622
Thanks: 50
Fixes: 2
Registered: 01-06-2010

Profile Drop

My profile had drop to 512K from 16874K is a big joke!

Dick:green Thread split and title edited to increase visibility of thread.
7 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: IP Profile - 88.2% method

Hi Jim,
We do seem to be getting some strange behaviour since the system change. I have raised an internal problem so we can get this investigated (ref:68816)
Jojo Smiley
goldenfibre
Aspiring Pro
Posts: 2,622
Thanks: 50
Fixes: 2
Registered: 01-06-2010

Re: Profile Drop

It look like profile had now return to 16874K after reboot my router. Don't know why it had a big drop! There is no thunderstorm in my area, Probably down to heavy rainfalls!
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Profile Drop

Hi goldenadsl,
Here is a snapshot of your connection logs I took earlier. I imagine all those drops will have had something to do with it.
Jojo Smiley
goldenfibre
Aspiring Pro
Posts: 2,622
Thanks: 50
Fixes: 2
Registered: 01-06-2010

Re: Profile Drop

Hi jojo or any plusnet staff , can you please removed upstream uncapped 1279K back to default 448K because I believe that uncapped upload will affect downstream reduce!
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Profile Drop

Hi goldenadsl,
I'll get that sorted for you. Should take about 24 hours.
Jojo Smiley
goldenfibre
Aspiring Pro
Posts: 2,622
Thanks: 50
Fixes: 2
Registered: 01-06-2010

Re: Profile Drop

Please cancel this order, it was caused by wrong plusnet profile at 13000K while BT profile is 15971K.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Profile Drop

Hi,
I've just checked and It is not possible to cancel this order as it has passed the point in the journey where it can be cancelled. Remind me tomorrow when it's complete and I'll place an order to put it back.
Jojo Smiley