Profile Drop

[#1]

My profile had drop to 512K from 16874K is a big joke!

Dick:green Thread split and title edited to increase visibility of thread.

[#2]

Hi Jim,
We do seem to be getting some strange behaviour since the system change. I have raised an internal problem so we can get this investigated (ref:68816)
Jojo

[#3]

It look like profile had now return to 16874K after reboot my router. Don't know why it had a big drop! There is no thunderstorm in my area, Probably down to heavy rainfalls!

[#4]

Hi goldenadsl,
Here is a snapshot of your connection logs I took earlier. I imagine all those drops will have had something to do with it.
Jojo

[#5]

Hi jojo or any plusnet staff , can you please removed upstream uncapped 1279K back to default 448K because I believe that uncapped upload will affect downstream reduce!

[#6]

Hi goldenadsl,
I'll get that sorted for you. Should take about 24 hours.
Jojo

[#7]

Please cancel this order, it was caused by wrong plusnet profile at 13000K while BT profile is 15971K.

[#8]

Hi,
I've just checked and It is not possible to cancel this order as it has passed the point in the journey where it can be cancelled. Remind me tomorrow when it's complete and I'll place an order to put it back.
Jojo