cancel
Showing results for 
Search instead for 
Did you mean: 

Profile Drop again

zapto
Grafter
Posts: 32
Registered: 15-12-2014

Profile Drop again

Hi Guys,
I have had a lot of disconnections over the weekend for some unknown reason. I had an email to say that PN will now be turning on interleaving (something that I don't think will be needed considering the line is only 200 meters long, I live next to the exchange an the first report connection on a EO line)
Can someone from PN check my profile as the Upload seems to be limited to around 600Kbps (max rate is showing as 888Kbps on the router) with a SNR of 13.1 (seems quite high considering recent SNR rates).
There is also the issue as why this keeps happening. I have had a number of engineers out the first one said that there was an issue with the line and would need to be replaced if this kept happening. THe other said that there isn't an issue and its an issue with PlusNet.
This is starting to get a bit of a joke that it keeps happening on a monthly basis and is even more frustrating when trying to do basic task like web browsing.
3 REPLIES
Superuser
Superuser
Posts: 11,872
Thanks: 3,237
Fixes: 22
Registered: 22-08-2007

Re: Profile Drop again

Hi,
Did this problem http://community.plus.net/forum/index.php/topic,134957.msg1187604.html#msg1187604 ever get resolved?  Sounds the same as this one.  The US stats were excellent back in that thread.
@mods - merit in merging the threads for continuity?
zapto
Grafter
Posts: 32
Registered: 15-12-2014

Re: Profile Drop again

To be correct No it didn't get fully resolved. However it did improve slightly. its frustrating trying to work from home and on a VOIP call and it drops. Also I cannot call PlusNet as the VOIP is so poor.
I would say yes merge this thread.
Plusnet Help Team
Plusnet Help Team
Posts: 1,897
Thanks: 12
Fixes: 2
Registered: 24-07-2014

Re: Profile Drop again

I've just had to drop your connection to do a line test for you.
Your connections themselves look like this.
<img src="http://community.plus.net/visualradius/generated/image14273689322901.png"/>
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team