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Products billed separately

techguy
Grafter
Posts: 2,540
Registered: ‎12-09-2008

Products billed separately

Hello
I moved from essential to home phone and option 2 (with whatever is the lowest cost tariff on home phone) but noticed I was billed 9.75 which I assume is the line rental and then 14.65 which is the option 2 I assume.
Will they continue to be billed separately or is this just because the change was made mid billing cycle?
2 REPLIES 2
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Products billed separately

Hi Mitch,
You should receive a bill for a pro rata payment to bring your billing dates in line after which point you should just receive the one invoice per month for both services.
From what I can tell, your next invoice should be a combined one, but feel free to shout up if you continue to receive two invoices per month and I'll see what I can do.
techguy
Grafter
Posts: 2,540
Registered: ‎12-09-2008

Re: Products billed separately

Cheers, its no problem, just curious.