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Product change today. BBYW2 to EXTRA - only showing 500MB allowance.

monkeyexpressPF
Grafter
Posts: 100
Thanks: 5
Registered: 09-02-2008

Product change today. BBYW2 to EXTRA - only showing 500MB allowance.

hello.
BB and Phone product change all gone smoothly today, billing correct right up to date - thank you.
only thing is, my usage allowance is showing as 500mb for the month, half of which i have used already.
i appreciate it may be a glitch of the changeover but dont want to be dragged into some kind of billing error/speed limitations for reaching 500mb.
any advice?
thank you.
2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Product change today. BBYW2 to EXTRA - only showing 500MB allowance.

Where does it say that? When I check your account it's showing Extra with included 60GB bandwidth .
If it's on the View My Usage page, then the scale of the graph increases as you use more.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
monkeyexpressPF
Grafter
Posts: 100
Thanks: 5
Registered: 09-02-2008

Re: Product change today. BBYW2 to EXTRA - only showing 500MB allowance.

hi, thats exactly where is says 500mb, thank you.
never noticed the scale thing changing before but then ive only ever had 15gb.
thanks again.