Product change and static IP address

[#1]

Is there really no way to change product without losing my current static IP address?
Given the number of places I have this registered for secure login, and so on, it would be a right rigmarole to change, and I would be locked out of some places for up to a week.
Surely it isn't beyond the wit of Plusnet? 
Gabe

[#2]

What product do you want to change to? I kept my static IP when I changed to BB Extra.

[#3]

Would like to get from PAYG to Value+Pro.
Gabe

[#4]

The Value product doesn't have a static IP, however we've said a few times that if you currently have a service we'll allow you to keep it on account change.
Leave it with me Gabe.

[#5]

I've replied to your ticket, let me know if you want me to go ahead.

[#6]

Wow! That was impressive. I think Chris just went into superhero mode.  Apparently glitchless. Thanks Chris!
Gabe 
(For anyone else coming across this thread, Value doesn't, but the Pro addon does.)

[#7]

Quote

(For anyone else coming across this thread, Value doesn't, but the Pro addon does.)

The pro add-on doesn't either!  The CSC were following the documented process they have, which is to advise the customer they will get a dynamic IP upon account change to Value. Fortunately for Gabe I was able to bypass this process and sort it out.

[#8]

Sorry Chris, just going by what you'd just told me:

Quote

Pro does, but your account change was scheduled to Value? I'm assuming you were going to add the Pro add-on afterwards?

And, as the automated process didn't seem to allow it, I was asking them to do both at the same time by ticket.
Possibly CSC need another document re:

Quote from: Chris

we've said a few times that if you currently have a service we'll allow you to keep it on account change.

Any way, many thanks for sorting this out.
Gabe

[#9]

I've already been chatting to the people needed to update this process and see if we can get it sorted.
Glad it worked for you Gabe.