Product Refresh summary
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Product Refresh summary
25-02-2009 10:29 PM
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In an effort to clear up remaining confusion, and so you don't have to read through the mahoosive thread, I've summarised the changes and current situation following the product refresh below.
We currently have 3 products on sale, Value, Unlimited and Pro. The detail for these can be found here:
http://www.plus.net/?home=hometop
New customers signing up to these products will have an 18 month contract, but will have the option of free activation, hardware, house move and introductory pricing.
Existing customers have the following options:
- Stay as you are, on your current product and terms
- Move to one of the new products, on a 12 month contract, with introductory pricing but no hardware, but keeping any value added services which are active on your account at present
- Move to one of the new products, on an 18 month contract, and take advantage of the free hardware and house move (you also get the introductory pricing, and to keep any current value added services)
- Move to another BBYW product on the same terms (if you're an existing BBYW customer only)
- Recontract on your current product (£3 off for 12 months subject to a 12 month contract)
- Change BBYW product and recontract (if you're an existing BBYW customer only)
Other changes recently made include:
- Making the current PAYH trial available to both new and existing customers.
- Allowing the CSC more flexibility during account changes (to keep unused components if requested by ticket).
- Adding the market checker to the exchange checker on the usertools site (we're also looking to get this on our www page).
- Account changes are now scheduled for the next billing date, regardless of whether this is an upgrade or a downgrade.
I hope the above helps clarify things somewhat.
Re: Product Refresh summary
25-02-2009 11:33 PM
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Re: Product Refresh summary
26-02-2009 6:44 AM
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One question that is not answered is - Can you add Max Premium to the new products?
Re: Product Refresh summary
26-02-2009 10:48 AM
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Incidentally what has happened to that massive thread - can't seem to locate it this morning?
Re: Product Refresh summary
26-02-2009 10:51 AM
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If you move to the new products, you would need to raise a ticket to request to move onto the 12 month contract.
Re: Product Refresh summary
26-02-2009 11:52 AM
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Quote from: Chaldon Incidentally what has happened to that massive thread - can't seem to locate it this morning?
The massive thread Product Refresh is still there - 70 pages now.
Re: Product Refresh summary
27-02-2009 1:55 PM
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Re: Product Refresh summary
27-02-2009 3:54 PM
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Had she not raised a question to ask about the router I assume she would not have receive one and then would be asking me why not.
Alan
Re: Product Refresh summary
27-02-2009 4:01 PM
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Basically, the upgrade path doesn't offer a router, whereas the sign up journey does. I'm afraid that's merely down to the way that the system works.
The £6.99 charge applies be it a sign up or an account change.
Re: Product Refresh summary
27-02-2009 4:09 PM
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Fair comment. I'm sure she will pay the £6.99 anyway.
However I think you should ask your web team to update the upgrade path to reflect what Mand has clearly summariesed above to avoid possible confussion or complains.
I would also note if you are on a home phone product which is no longer sold you cannot use the upgrade path to just change your broadband as it asks you to commit to either of your current phone products before you can move on.
Alan
Re: Product Refresh summary
27-02-2009 4:12 PM
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Thanks for your thoughts.
We home phone issue is something that we're aware of.
Re: Product Refresh summary
27-02-2009 6:29 PM
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Re: Product Refresh summary
28-02-2009 11:39 PM
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Anyone at Plusnet answer the likely cost of ADSL2 or will it be the same price I think a few would like to know before jumping onto unlimited.
Re: Product Refresh summary
01-03-2009 1:31 PM
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Re: Product Refresh summary
01-03-2009 2:58 PM
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I think the only certainty is that it will be offered on Plusnet Unlimited - see attachment. However the trial is available on all products.
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