Product Refresh - Next Phase - What and When?
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Product Refresh - Next Phase - What and When?
04-05-2009 9:06 PM
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We have had lengthy discussions about what PlusNet is NOT planning.
Please can we have an outline of the plan for the next Phase(s) of the Product refresh.
In particular, are there any plans for:
a) A Product set with 30 day contract and NO freebies or front end discounting?
b) The Pro-Lite product with Pro profiling but low included usage and additional usage offered at per GB rates?
c) The Bolt-on speed boost option discussed in some detail on this forum?
Having experimented with product offerings to capture the mass market, is PlusNet still interested in the more discerning end of this market?
Re: Product Refresh - Next Phase - What and When?
04-05-2009 9:17 PM
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Re: Product Refresh - Next Phase - What and When?
04-05-2009 10:42 PM
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B.
Re: Product Refresh - Next Phase - What and When?
05-05-2009 10:06 AM
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Going on previous track records for promised "Phase 2's" with product launches (remember the ever-expanding BBYW product set with further phases to come?) I'm not sure whether to be optimistic or not!
Re: Product Refresh - Next Phase - What and When?
06-05-2009 11:39 AM
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The ADSL2+ trial is expected to end in June, so guess we will hear something in June.
PN will want to be moving over to IPStreamConnect in the near future away from IPStreamMax. So lets see how well that goes now that EntaNet have been through it before PN.
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Re: Product Refresh - Next Phase - What and When?
06-05-2009 1:39 PM
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Re: Product Refresh - Next Phase - What and When?
06-05-2009 3:25 PM
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Quote from: godsell4 PN will want to be moving over to IPStreamConnect in the near future away from IPStreamMax. So lets see how well that goes now that EntaNet have been through it before PN.
I nope NOT, not if they make the same <> up that enta did.
There is only ONE node for the WHOLE of Scotland AND North England down as far as Manchester, this means that it is HEAVILY overused at night and lightly used during the day (less business customers).
That was one of the reasons I moved to Plusnet from Enta 3 months ago, they wouldn't increase bandwidth on the "Northern" node, so that all the people on it were getting very POOR speeds during off peak times, all w/e was/is off peak and I was luckly to see 2Mb downloads on a line that supports 6Mb, most of the time it was sub 1Mb speeds.
I have now signed up for another 10 Months so I hope I haven't burned my bridges if they do switch over, or perhaps we could have a/several central(s) for the North, and the rest of you on IPSMax
Re: Product Refresh - Next Phase - What and When?
06-05-2009 6:13 PM
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Re: Product Refresh - Next Phase - What and When?
07-05-2009 12:11 PM
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Quote from: biker955 That was one of the reasons I moved to Plusnet from Enta 3 months ago, they wouldn't increase bandwidth on the "Northern" node ...
Right so that was an EntaNet problem not having bought enough capacity at each of the nodes, this is kind of a new problem for ISP's having to have an idea of which customers are connected to which node and buy the right amount of bandwidth at each node. Sounds quite easy to get wrong.
SW.
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Re: Product Refresh - Next Phase - What and When?
11-05-2009 2:49 PM
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Barry
Re: Product Refresh - Next Phase - What and When?
11-05-2009 2:54 PM
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I was hoping they might have seen sense over the whopping 1.5 year contracts.
Won't be holding my breath then
Re: Product Refresh - Next Phase - What and When?
11-05-2009 4:46 PM
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Re: Product Refresh - Next Phase - What and When?
11-05-2009 5:46 PM
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Re: Product Refresh - Next Phase - What and When?
11-05-2009 7:07 PM
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I have asked Mr Vollmer WHY he needs to impose this ridiculous condition ..... not once or twice but three times, explicitly. He and PlusNet choose to ignore the question and that, I take as a further insult.
Perhaps I take sleight too easily but WHY CAN'T WE GET AN ANSWER? WHY NOT?
PlusNet are now behaving like BT. This is not the company I chose to place my business with.
With apologies to James and the Customer Facing team who do such a splendid job for us.
R
Re: Product Refresh - Next Phase - What and When?
11-05-2009 7:23 PM
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Quote from: Anotherone An existing customer would only be tied to a 12 month contract on changing to one of the new products (unless you wanted a free router or free house move - then it would be 18 months)
Trouble is, that's still 11 months too long
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- Re: Product Refresh - Next Phase - What and When?