Product Change not available [fixed]
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Product Change not available [fixed]
23-02-2009 9:46 AM
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Can anyone clarify, is the £3 off per month discount still available?
Re: Product Change not available
23-02-2009 9:52 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Product Change not available
23-02-2009 9:52 AM
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If you aren't currently in an existing contract then you should be able to take the £3 per month discount for a 12 month contract.
Re: Product Change not available
23-02-2009 10:08 AM
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Thanks for the link, Chris.
I'm looking at the options for both my account and that of my mother-in-law. She is still within her initial 12 months, until the end of March. The new Value product would suit her, and she should be able to switch now, as I understand it. She also has one of those Voyager 210 routers that runs hot and have been reported to fail. Can she get a new one port wireless one if she switches product?
Incidentally, the Product Change page still isn't working.
Re: Product Change not available
23-02-2009 10:41 AM
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Yes your mother-in-law would be able to switch now, and get a new router.
Which product page is it that isn't working? What error do you get?
Re: Product Change not available
23-02-2009 10:49 AM
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I hope the links below works
https://portal.plus.net/apps/account/change/150792/CurrentAccount
I get to it by clicking on 'Product Change' from the Member Centre.
I get the following
Quote There's something we should mention...
You can't change your products for the moment, our system may be updating. Please try again later.
If you find you can't change your products again, let us know using the Help Assistant.
Re: Product Change not available
23-02-2009 10:54 AM
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Hope this helps.
Re: Product Change not available
23-02-2009 11:04 AM
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I can't use the product change tool at all!
The message above confirms it - I realise I can't use it to switch between BBYW options (yet), but at the moment it won't let me switch to the new products either.
Re: Product Change not available
23-02-2009 11:07 AM
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You need to go to Customer Service / Account Management / Switch between Broadband Your Way Options
Re: Product Change not available
23-02-2009 11:09 AM
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I'll take a look into that for you now.
@Jameseh,
it should allow him to go to the new products
Re: Product Change not available
23-02-2009 11:14 AM
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Re: Product Change not available
23-02-2009 11:16 AM
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Quote from: maranello
at the moment it won't let me switch to the new products either.
This problem appears to affect my account. Tried my mother-in-laws account and it will allow her to switch to Plusnet Value.
Edit - thanks Chris, your replies preceeded my response to Jameseh. I'll try again once I get my billing notification.
Edit - update: billing notice received and Product Change facility now available. Problem fixed. Thanks
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- Re: Product Change not available