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Product Change Ticket Query

paulby
Grafter
Posts: 1,619
Registered: ‎26-07-2007

Product Change Ticket Query

Jameseh(or another comms team member)
My mother-in-law has just requested a change of Home Phone product which caused a ticket to be raised (no. 28284341) on her account saying that the automated discount for her broadband (Market 1&2 discount) had been cancelled and it may be necessary to manually apply the discount on the next two billing dates.
However, she's a bit concerned at the "No action required" response to the ticket!
Will her two months of remaining discount still be applied?
3 REPLIES
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Product Change Ticket Query

Hi Paul,
I've reapplied the discount.
It's a relatively simple mistake to make.  Discounts aren't carried over to the new product if the discounts are from the broadband service.  however, because the discounts were being applied against the Home Phone service, they should have been carried over, which I've now done.
paulby
Grafter
Posts: 1,619
Registered: ‎26-07-2007

Re: Product Change Ticket Query

Thanks for sorting it out James - I'll pass the news on to my mother-in-law!!
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Product Change Ticket Query

It worked for Me James got mine today (Only two months late)