Problems with router. Help please
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Problems with router. Help please
Problems with router. Help please
07-04-2010 9:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have referred my friend and she got connected about a week ago, but has problems.
I went and set up her Thompson router and connected to the internet for her, but every time her phone rings her internet connection goes off.
She tried using a different phone but its still the same, so it seems she can't use phone and internet at the same time.
I don't no enough about internet connections to solve this, should i turn back the router to factory settings and try the connection again? should she check the line for faults on the broadband fault checker?
Any advice on this please, but not too technical please as i wont be able to understand it.
Re: Problems with router. Help please
07-04-2010 9:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Problems with router. Help please
07-04-2010 9:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
But we have tried a filter on both phones, but it wouldn't connect at all then, the lights on the router wouldn't stop flashing.
Re: Problems with router. Help please
07-04-2010 10:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If that doesn't fix it connect the router and one phone to the test socket and see if that fixes it.
Re: Problems with router. Help please
08-04-2010 9:30 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Problems with router. Help please
09-04-2010 12:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Is it ok to remain connected to test socket?
Am i right in thinking that this means there is a fault on the internal wiring?
Could you advise what the next coarse of action should be, should BT be contacted about the fault?
Thanks again Oldjim for the good advise.
Re: Problems with router. Help please
09-04-2010 12:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You should just be able to pull the wire out of the clamps, that should remove some of the interference and hopefully stop this issue.
There's a page with instructions and pictures at http://www.jarviser.co.uk/jarviser/bellwirenutshell.html if that helps
Re: Problems with router. Help please
09-04-2010 1:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: jennyBA
Am i right in thinking that this means there is a fault on the internal wiring?
Could you advise what the next coarse of action should be, should BT be contacted about the fault?
Yes, this does mean that you have a problem with your internal wiring ... OR .... something connected to it that you have forgotten.
Check that:
1) You have Filters on all Handsets, Fax Machines, SKY Boxes, Alarm Autodialers, Modems etc.
2) Do you have an extension Ringer on the internal wiring?
3) Check the polarity of the wiring to each extension socket. The sane colour of wire should be connected to pins 2 and 5 on each socket and the Master Socket removeable front plate.
4) Remove all wires other than those connected to Pins 2 and 5 as Oldjim has suggested.
Re: Problems with router. Help please
09-04-2010 2:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am learning lots on this forum its really good
Will post an update later when iv done it.
Re: Problems with router. Help please
09-04-2010 8:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Does the bell wire have to come out on this extension socket as well? If so she can do this, but the colour of wires in 2 and 5 terminals are not the same colour as they are in the master socket.
Any way she's having a rest from it today its giving her a head ache
Thanks for all the support so far
Re: Problems with router. Help please
09-04-2010 10:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
And yes, take off the bell wire EVERYWHERE.
Re: Problems with router. Help please
09-04-2010 10:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Problems with router. Help please
10-04-2010 5:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My friend has had another go at the upstairs extension box and taken out the bell wire and some other wire, so there is only a wire in 2 and 5 terminals, and everything seems to be working ok now.
Thanks everyone for your help, will post again if anymore problems crop up.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Problems with router. Help please