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Problems tonight?

Woody3600
Grafter
Posts: 113
Registered: 07-12-2009

Problems tonight?

Are there some issues with your service tonight?
Our D/L speed has dropped under 2mb  Sad It's a consistent 8mb line and hasn't dropped like this for more than 12 months. Tried resetting the router and no improvement. Ping and U/L are normal, just the download that's the issue
Thanks, Chris x
16 REPLIES
Community Veteran
Posts: 38,438
Thanks: 1,015
Fixes: 60
Registered: 15-06-2007

Re: Problems tonight?

which tester are you using because the Plusnet one is up the spout
Woody3600
Grafter
Posts: 113
Registered: 07-12-2009

Re: Problems tonight?

I used speedtest . net man. Can't play Fifa online because im lagging too much </3 Not had speed issues in months which is what makes this so peculiar
nannynick
Newbie
Posts: 3
Registered: 16-03-2012

Re: Problems tonight?

I've been having problems watching iPlayer tonight - streaming.  iPlayer keeps on stopping and buffering and then says Insufficient Bandwidth.  However when running the BBC Diagnostics, it says bandwidth is fine... 16760kbps (I'm on Extra Fibre) .    Speedtest.net download 17.63mbps.  I know iPlayer traffic is throttled during peek time but even so iPlayer should be playing a standard definition stream fine.
Is there perhaps some bottle neck somewhere in the network?   
nannynick
Newbie
Posts: 3
Registered: 16-03-2012

Re: Problems tonight?

I am now not getting any problems with streaming iPlayer.  Hmm... maybe some network issue has been resolved. 
Chris - is Fifa now playable? 
Woody3600
Grafter
Posts: 113
Registered: 07-12-2009

Re: Problems tonight?

I can just about get by mate yeah but my Download is still woeful Sad No idea why.
http://www.speedtest.net/result/1838395008.png
FoolishlyWise
Grafter
Posts: 256
Thanks: 3
Registered: 16-02-2010

Re: Problems tonight?

My ping is now sky high. MW3 is now unplayable, along with forza and fifa.
My plan was to pretty much go on the xbox and ps3 all night, and then work on coursework tomorrow.
brilliant  Sad
nannynick
Newbie
Posts: 3
Registered: 16-03-2012

Re: Problems tonight?

Sorry to hear that Chris, I've no idea either.  Maybe some local issue at your local exchange?  
I've known some problems in my area (Surrey) to be caused by squirrel attack - they like to nibble the overhead phone lines.  
I'm getting 36.75Mbps now http://www.speedtest.net/result/1838431384.png so Plusnet connection at my local exchange seems to be working fine and also faster than earlier this evening, even to a further away test server.
Hope you have better luck later on.  Seems to have got better where I am, with luck it will improve where you are.
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: Problems tonight?

I just ran http://www.mybroadbandspeed.co.uk/ and http://www.speedtest.net/,
both show download speeds a touch under my line profile, and 30ms pings,
so I can't complain  Cool
kirk
Grafter
Posts: 34
Registered: 16-03-2012

Re: Problems tonight?

@Woody3600, whats your sync speed ?
To find this out on the Thomson 585 that Plusnet usually sends out, first of all you will need to log into the router. To log into the the TG585 you need to follow this link http://192.168.1.254 Your default username is admin and the password is the Serial Number. After logging into the Thomson Gateway click Broadband connection, there you will see your Bandwith speed.
Woody3600
Grafter
Posts: 113
Registered: 07-12-2009

Re: Problems tonight?

Ok so it's been 3 days now, and our ping and upload speeds are still normal but the download is still only 1.93mb/s. It's almost as if it's been capped? Can a member of staff help please? x
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Problems tonight?

Hi Woody3600,
I've just checked the line and it looks that the profile is stuck at 2000k. I've placed an SNR reset which should cure it but it can take 24 hours to complete. If' it hasn't resolved by tomorrow we'll have to raise a fault for you to get it fixed.
Jojo Smiley
Woody3600
Grafter
Posts: 113
Registered: 07-12-2009

Re: Problems tonight?

Yeah it seemed like it was capped or something similar haha every result was 1.91-1.93, thank you for dealing with it so quickly =)
I'll post again with any progress tomorrow evening =)
Thanks, Chris x
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Problems tonight?

Hi Chris,
If you run a BT speed test tomorrow that will show you your IP profile.
Jojo Smiley
Woody3600
Grafter
Posts: 113
Registered: 07-12-2009

Re: Problems tonight?

Speeds back up to normal Jojo thank you ever so much x