Problems slowly getting worse.
Hi all, I have happily been on Plusnet for about 2 years now but the last 3 months have been causing me some trouble.
I have a couple of problems and the support on the phone has been singularly annoying- rather than even try to fix something they
seem to think that they should sell me a more expensive package instead, so I've given up on them. Anyway...
The big problem is that I've been experiencing more and more ping spikes on the line which kick me off VoIP, prevent streaming and
wreck gaming. I know ping isn't guaranteed, but the fact it suddenly appeared after 18 months of reasonable service and continues to
get worse says there is a problem somewhere to me. This past week it has got to the point where it flat out kills the connection for
a few minutes at a time at random intervals.
I haven't seen the router lights change during the outages.
I'm using a wired CAT-5 connection, so it can't be wi-fi drop outs.
I've bought a new filter & phone, plus I've tried the router on it's own (with each filter) in the test socket and nothing makes any difference.
I've listened for noise on the line but there isn't any. I've been through all the tests BT can suggest to me and they're convinced the
line itself is fine and I can't find any basis to disagree.
The only other idea I have is it could be the router itself and here we hit my 2nd problem - can't log into it at all.
It's a Speedtouch ST516 v6 on IP 192.168.1.254, so I browse there and it won't accept either set of credentials (username@plusdsl.net + serial number
or Member Centre User + Pass). I have spent hours trying and retrying with leading caps/lower case and replacing 0s with Os and so on to make sure
I'm not making stupid typos. Just to be clear I'm trying to get into the admin panel.
Now, I do have an old ADSL router, but I don't know if trying to use that is going to cause problems or be allowed, but it is there for trouble shooting
if needs be. So, does anyone have any bright ideas? Thanks
I have a couple of problems and the support on the phone has been singularly annoying- rather than even try to fix something they
seem to think that they should sell me a more expensive package instead, so I've given up on them. Anyway...
The big problem is that I've been experiencing more and more ping spikes on the line which kick me off VoIP, prevent streaming and
wreck gaming. I know ping isn't guaranteed, but the fact it suddenly appeared after 18 months of reasonable service and continues to
get worse says there is a problem somewhere to me. This past week it has got to the point where it flat out kills the connection for
a few minutes at a time at random intervals.
I haven't seen the router lights change during the outages.
I'm using a wired CAT-5 connection, so it can't be wi-fi drop outs.
I've bought a new filter & phone, plus I've tried the router on it's own (with each filter) in the test socket and nothing makes any difference.
I've listened for noise on the line but there isn't any. I've been through all the tests BT can suggest to me and they're convinced the
line itself is fine and I can't find any basis to disagree.
The only other idea I have is it could be the router itself and here we hit my 2nd problem - can't log into it at all.
It's a Speedtouch ST516 v6 on IP 192.168.1.254, so I browse there and it won't accept either set of credentials (username@plusdsl.net + serial number
or Member Centre User + Pass). I have spent hours trying and retrying with leading caps/lower case and replacing 0s with Os and so on to make sure
I'm not making stupid typos. Just to be clear I'm trying to get into the admin panel.
Now, I do have an old ADSL router, but I don't know if trying to use that is going to cause problems or be allowed, but it is there for trouble shooting
if needs be. So, does anyone have any bright ideas? Thanks
Hi, just to be sure I reset the router and PC, then tried Administrator/<blank> and Administrator/<serial number> again and still no joy I'm afraid.
edit- A HA! Another reset and it has given in to admin/<serialnumber> phew, well that's something at least
edit- A HA! Another reset and it has given in to admin/<serialnumber> phew, well that's something at least
When did you first notice this problem? I only ask as the connection seems to have been a little less stable than usual over the last couple of days. Also have you noticed a general reduction in connection speeds?
Adam
Adam
Yeah, I didn't think they were originally related as the latency problem persisted for a few hours after I spotted the freeloaders, but it seems a lot more reliable today.
I didn't initially want to put too much stock in what BT said (I used to work tech support for Sky and they'd just say ANYTHING to try and get the businesses relying on the
unbundled loops to go away), but I couldn't hear anything untoward on the line and they said there's nothing else to do other than try to cajole the ISP into looking closer.
I've got to say it's a bit embarrassing to find out after a lot of messing about testing and buying spares of everything to discover that someone found their way onto the router,
but that won't be happening again.
Interesting tip about the line config but to be honest I don't require more than I have now that it isn't being leached on.
As it is, I'll leave it at that unless something unexpected happens and thank you all for your kind help.
Ta-ta.
I didn't initially want to put too much stock in what BT said (I used to work tech support for Sky and they'd just say ANYTHING to try and get the businesses relying on the
unbundled loops to go away), but I couldn't hear anything untoward on the line and they said there's nothing else to do other than try to cajole the ISP into looking closer.
I've got to say it's a bit embarrassing to find out after a lot of messing about testing and buying spares of everything to discover that someone found their way onto the router,
but that won't be happening again.
Interesting tip about the line config but to be honest I don't require more than I have now that it isn't being leached on.
As it is, I'll leave it at that unless something unexpected happens and thank you all for your kind help.
Ta-ta.
