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Problems connecting to friends ventrilo servers, Tracert inside.

randomtask
Newbie
Posts: 9
Registered: 25-03-2012

Problems connecting to friends ventrilo servers, Tracert inside.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Users\Paul>tracert sweden.ventriloservers.biz
Tracing route to sweden.ventriloservers.biz [188.126.79.15]
over a maximum of 30 hops:
 1    <1 ms    <1 ms    <1 ms  local.gateway [10.0.0.2]
 2    40 ms    45 ms    44 ms  lo0-central3.ptn-ag01.plus.net [195.166.128.204]
 3    40 ms    39 ms    39 ms  gi2-18-131.ptn-gw01.plus.net [84.92.3.153]
 4    40 ms    40 ms    40 ms  po4.ptn-gw02.plus.net [212.159.1.139]
 5    40 ms   101 ms    39 ms  ae3.ptw-cr02.plus.net [195.166.129.34]
 6    39 ms    39 ms    38 ms  po2.ptw-gw02.plus.net [195.166.129.39]
 7   694 ms   768 ms   718 ms  teln.lon.portlane.net [195.66.225.159]
 8   761 ms     *        *     te-2-1.sto3.se.portlane.net [80.67.4.134]
 9   791 ms     *      768 ms  sweden.clanwarz.com [188.126.79.15]
Trace complete.
I sent this to plusnet support and this is what I got back:
[mremoved] - CSC Analyst
6:40pm, Saturday 24 Mar 2012
Dear Mr Ireland,
Thank you for your request.
Having reviewed the data you have supplied, it would appear the the issue is outside of our control.
The servers with the highest latency are not on our network;
teln.lon.portlane.net 791 ms
te-2-1.sto3.se.portlane.net 815 ms
sweden.clanwarz.com 801 ms
If you have any further questions please contact us again.
Kind regards,
[mremoved]
I've also tryed contacting the ventrilo people but they just closed the ticket right away. so im guessing if its this bad portlane node thats the problem then whos job is it to sort it out.
jim:csa
5 REPLIES
randomtask
Newbie
Posts: 9
Registered: 25-03-2012

Re: Problems connecting to friends ventrilo servers, Tracert inside.

Just adding another tracert:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Users\Paul>tracert sweden.ventriloservers.biz
Tracing route to sweden.ventriloservers.biz [188.126.79.15]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  local.gateway [10.0.0.2]
  2    41 ms    41 ms    38 ms  lo0-central3.ptn-ag01.plus.net [195.166.128.204]
  3    39 ms    44 ms    39 ms  gi2-18-131.ptn-gw01.plus.net [84.92.3.153]
  4    39 ms    40 ms  136 ms  po4.ptn-gw02.plus.net [212.159.1.139]
  5    39 ms    41 ms    38 ms  ae3.ptw-cr02.plus.net [195.166.129.34]
  6    38 ms    39 ms    38 ms  po2.ptw-gw02.plus.net [195.166.129.39]
  7  255 ms  322 ms  537 ms  teln.lon.portlane.net [195.66.225.159]
  8    *      716 ms  718 ms  te-2-1.sto3.se.portlane.net [80.67.4.134]
  9  655 ms  742 ms  787 ms  sweden.clanwarz.com [188.126.79.15]
Trace complete.
C:\Users\Paul>
houlton23
Grafter
Posts: 268
Registered: 22-05-2011

Re: Problems connecting to friends ventrilo servers, Tracert inside.

Quote from: randomtask
so im guessing if its this bad portlane node thats the problem

You are correct in thinking that, there's a long thread on the same issue (affecting a different program though) here
I think it's Portlane's job to sort out, however they may be reluctant to do so for various reasons.
Alex Smiley
randomtask
Newbie
Posts: 9
Registered: 25-03-2012

Re: Problems connecting to friends ventrilo servers, Tracert inside.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Users\Paul>tracert sweden.ventriloservers.biz
Tracing route to Sweden.ventriloservers.biz [188.126.79.15]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  local.gateway [10.0.0.2]
  2    39 ms    39 ms    39 ms  lo0-central3.ptn-ag01.plus.net [195.166.128.204]
  3  244 ms  230 ms  203 ms  gi2-18-131.ptn-gw01.plus.net [84.92.3.153]
  4    38 ms    40 ms    41 ms  po4.ptn-gw02.plus.net [212.159.1.139]
  5    41 ms    40 ms    41 ms  ae3.ptw-cr02.plus.net [195.166.129.34]
  6    56 ms    39 ms    39 ms  po2.ptw-gw02.plus.net [195.166.129.39]
  7  742 ms  751 ms  742 ms  teln.lon.portlane.net [195.66.225.159]
  8  794 ms  720 ms  735 ms  te-2-1.sto3.se.portlane.net [80.67.4.134]
  9  761 ms  766 ms  693 ms  sweden.clanwarz.com [188.126.79.15]
Trace complete.
C:\Users\Paul>
still having problems with it here.
prichardson
Grafter
Posts: 1,503
Registered: 05-04-2007

Re: Problems connecting to friends ventrilo servers, Tracert inside.

We have switched off peering via LINX for Portlane. Traffic is now via Level3, which means no loss right now, but slightly increase latency, which is an unfortunate tradeoff.
We have not tested this in peak yet. Can you let us know how you get on this evening with this?
houlton23
Grafter
Posts: 268
Registered: 22-05-2011

Re: Problems connecting to friends ventrilo servers, Tracert inside.

I think I speak for the majority when I say that I'd prefer ~50ms latency all day than having 700+ms (and the slowness) in the evening Smiley
It looks fine so far, although the traffic to thepiratebay and Mumble form the other thread seems to be going over a bt link and not Level3 at the minute.

  1    5 ms    3 ms    4 ms  192.168.1.253
  2    18 ms    17 ms    19 ms  lo0-central7.ptn-ag03.plus.net [195.166.130.128]
  3    19 ms    18 ms    20 ms  84.93.251.147
  4    18 ms    17 ms    18 ms  po4.ptn-gw01.plus.net [212.159.1.138]
  5    19 ms    17 ms    17 ms  t2a1-ge2-0-0.uk-lon1.eu.bt.net [166.49.211.45]
  6    17 ms    21 ms    17 ms  195.66.224.243
  7    55 ms    61 ms    60 ms  po41-20g-r85.cr0-r86.hy-sto.se.p80.net [82.96.1.
161]
  8    50 ms    50 ms    51 ms  robtex-kn1-demarc0.cr0-r84.kn1-sto.se.p80.net [9
3.158.74.238]
  9    *        *        *    Request timed out.
10    51 ms    50 ms    50 ms  thepiratebay.piratpartiet.se [194.14.56.2]
11  ^C


Tracing route to mumble.pandemic-legion.com [46.253.205.246]
over a maximum of 30 hops:
  1    5 ms    3 ms    4 ms  192.168.1.253
  2    20 ms    23 ms    22 ms  lo0-central7.ptn-ag03.plus.net [195.166.130.128]
  3    27 ms    17 ms    18 ms  84.93.251.147
  4    17 ms    26 ms    19 ms  po4.ptn-gw01.plus.net [212.159.1.138]
  5    17 ms    17 ms    17 ms  195.99.126.144
  6    18 ms    18 ms    17 ms  195.66.224.243
  7    52 ms    62 ms    51 ms  po41-20g-r85.cr0-r86.hy-sto.se.p80.net [82.96.1.
161]
  8    52 ms    51 ms    51 ms  telelocation-hy-demarc0.sto.se.p80.net [82.96.53
.70]
  9    55 ms    54 ms    56 ms  91.142.184.10
10    53 ms    53 ms    58 ms  mumble.pandemic-legion.com [46.253.205.246]
Trace complete.