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Problems afoot!

acuvic
Dabbler
Posts: 16
Registered: 06-03-2013

Problems afoot!

Looks like there's problems afoot. Yellow triangle on the broadband status page too.
Then my BB speed has dropped from 17 Mbits/s to 1 to 2 Mbits/s Sad
Phone stopped working and is on a ticket.
Any one else having issues in the South Staffordshire region?
9 REPLIES
Community Veteran
Posts: 38,402
Thanks: 996
Fixes: 58
Registered: 15-06-2007

Re: Problems afoot!

This is what it is refering to
http://usertools.plus.net/status/archive/1384559283.htm and this update
http://usertools.plus.net/status/archive/1384601983.htm
Quote
Broadband connectivity (78095) - UPDATE
Broadband
Posted on: Saturday 16 November 2013, 11:39
This is an update to last night's post about the loss of connectivity affecting some of our broadband customers.
The problem has been attributed to a major BT Wholesale outage. Whilst customers are able to reconnect, the network is significantly out of balance which may cause performance issues as we enter the peak time period.
If you're having difficulties getting online then we suggest you log into your router and try connecting manually from the settings pages.
Kind regards,
Bob Pullen
Customer Support.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Problems afoot!

I've checked your connection and everything looks ok, how are things your side?
acuvic
Dabbler
Posts: 16
Registered: 06-03-2013

Re: Problems afoot!

Hi Chris, I've got a ticket open for it. "A Question [ 77301708 ] has been created in association with your account."
I was told that Openreach has been contacted by Plusnet support.
Phone totally non functional and drastic drop in broadband speed - about a third to a quarter of usual speeds.
If you can speed the progress of the problem, I would be very happy!
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Problems afoot!

Your phone fault is due to be resolved by the 20th 9pm, hopefully it may be fixed prior to this.
acuvic
Dabbler
Posts: 16
Registered: 06-03-2013

Re: Problems afoot!


Thanks Chris - hope my broadband speeds recover at the same time ...
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Problems afoot!

They'll more than likely be linked to one another, so I'd hope so too.
acuvic
Dabbler
Posts: 16
Registered: 06-03-2013

Re: Problems afoot!

Cheesy The phone line is now fully functional. The broadband speed is improving though not up to previous speed yet. I guess it needs to build up to it. Thanks Chris!
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Problems afoot!

Glad to hear, try your connection again it should have improved Wink
acuvic
Dabbler
Posts: 16
Registered: 06-03-2013

Re: Problems afoot!

Yes! Broadband speed now back to what it was! Grin
A million thanks Chris!