Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Problems Again
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Problems Again
Problems Again
26-05-2014 11:34 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
Problems have started again from what i can see in logs it started wednesday, the last time i checked stats they where :-
2.1 Type VDSL
2.2 Status Up
2.3 Uptime 27 days 16 hours 24 mins 13 secs
2.4 Line Rate (Down / Up) 74253 kbps / 20000 kbps
2.5 Noise Margin (Down / Up) 5.9 dB / 14.9 dB
2.6 Attenuation (Down / Up) 11.5 dB / 4.6 dB
2.7 Power (Down / Up) 12.8 dBm / 6.9 dBm
the uptime was longer and as you can see good stats, then noticed i had a disconnect wednesday which ended with a sync speed of 68000kps but left it it will put itself right so i thought , but i have been having a few since then and stats have gone down as you can see even further :-
2.1 Type VDSL
2.2 Status Up
2.3 Uptime 0 days 0 hours 9 mins 17 secs
2.4 Line Rate (Down / Up) 59888 kbps / 19628 kbps
2.5 Noise Margin (Down / Up) 6.2 dB / 5.9 dB
2.6 Attenuation (Down / Up) 11.6 dB / 4.6 dB
2.7 Power (Down / Up) 12.8 dBm / 6.8 dBm
Now the only thing that has changed my end that i am aware of is on monday last week i started playing BF4 (battlefield 4 ) surely playing a game can`t cause this ?.
Problems have started again from what i can see in logs it started wednesday, the last time i checked stats they where :-
2.1 Type VDSL
2.2 Status Up
2.3 Uptime 27 days 16 hours 24 mins 13 secs
2.4 Line Rate (Down / Up) 74253 kbps / 20000 kbps
2.5 Noise Margin (Down / Up) 5.9 dB / 14.9 dB
2.6 Attenuation (Down / Up) 11.5 dB / 4.6 dB
2.7 Power (Down / Up) 12.8 dBm / 6.9 dBm
the uptime was longer and as you can see good stats, then noticed i had a disconnect wednesday which ended with a sync speed of 68000kps but left it it will put itself right so i thought , but i have been having a few since then and stats have gone down as you can see even further :-
2.1 Type VDSL
2.2 Status Up
2.3 Uptime 0 days 0 hours 9 mins 17 secs
2.4 Line Rate (Down / Up) 59888 kbps / 19628 kbps
2.5 Noise Margin (Down / Up) 6.2 dB / 5.9 dB
2.6 Attenuation (Down / Up) 11.6 dB / 4.6 dB
2.7 Power (Down / Up) 12.8 dBm / 6.8 dBm
Now the only thing that has changed my end that i am aware of is on monday last week i started playing BF4 (battlefield 4 ) surely playing a game can`t cause this ?.
Message 1 of 6
(1,086 Views)
5 REPLIES 5
Re: Problems Again
26-05-2014 9:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Has your sync speeds increased again now?
did you notice the drop in sync speeds?
did you notice the drop in sync speeds?
Message 2 of 6
(633 Views)
Re: Problems Again
27-05-2014 7:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Chris,
It disconnected again yesterday around dinner time yesterday, did improve but not by much.
2.1 Type VDSL
2.2 Status Up
2.3 Uptime 0 days 18 hours 48 mins 5 secs
2.4 Line Rate (Down / Up) 60048 kbps / 19534 kbps
2.5 Noise Margin (Down / Up) 6.4 dB / 6.2 dB
2.6 Attenuation (Down / Up) 11.6 dB / 4.7 dB
2.7 Power (Down / Up) 12.8 dBm / 6.8 dBm
Thanks
Andy.......
It disconnected again yesterday around dinner time yesterday, did improve but not by much.
2.1 Type VDSL
2.2 Status Up
2.3 Uptime 0 days 18 hours 48 mins 5 secs
2.4 Line Rate (Down / Up) 60048 kbps / 19534 kbps
2.5 Noise Margin (Down / Up) 6.4 dB / 6.2 dB
2.6 Attenuation (Down / Up) 11.6 dB / 4.7 dB
2.7 Power (Down / Up) 12.8 dBm / 6.8 dBm
Thanks
Andy.......
Message 3 of 6
(633 Views)
Re: Problems Again
27-05-2014 10:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to me.
Your line has disconnected around 4/5 times over the past 2 days, something has caused interference and the line has generated errors as a result which has meant that DLM has taken the necessary action.
try and keep your equipment connected and keep the line stable and things should pick back up.
Your line has disconnected around 4/5 times over the past 2 days, something has caused interference and the line has generated errors as a result which has meant that DLM has taken the necessary action.
try and keep your equipment connected and keep the line stable and things should pick back up.
Message 4 of 6
(633 Views)
Re: Problems Again
02-06-2014 11:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
I had an engineer out on saturday , tested everything and all came back fine so looks like was a temporary glitch which is good :). However he was having problems himself and was having trouble resetting the line and he told me to wait 4 hours to see if it goes through which it hasn`t, he then told me i had to ring back up to get someone else out . So now this has made my line now worse because while he was out i think it was 2/3 times he just turned the router off while testing, so the follow morning round 5/6am router goes off again sync speed further down . I phoned up on sunday morning and now am told it can take 3/4 days for a reset to go through should`nt it be sorted when an engineer comes out fairly quickly or at least within the 4 hours like he said? ( #86181784 ).
Thanks
Andy......
I had an engineer out on saturday , tested everything and all came back fine so looks like was a temporary glitch which is good :). However he was having problems himself and was having trouble resetting the line and he told me to wait 4 hours to see if it goes through which it hasn`t, he then told me i had to ring back up to get someone else out . So now this has made my line now worse because while he was out i think it was 2/3 times he just turned the router off while testing, so the follow morning round 5/6am router goes off again sync speed further down . I phoned up on sunday morning and now am told it can take 3/4 days for a reset to go through should`nt it be sorted when an engineer comes out fairly quickly or at least within the 4 hours like he said? ( #86181784 ).
Thanks
Andy......
Message 5 of 6
(633 Views)
Re: Problems Again
02-06-2014 11:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've just taken a look at your line and it looks error free, however, Interleaving is on high.
The line is going to need a bit of time to ensure it remains stable before the sync rate goes up. I'm not sure why the engineer couldn't complete a DLM Reset. Give the line a little bit of time to stabilise and I'm sure the speeds will return back to normal.
The line is going to need a bit of time to ensure it remains stable before the sync rate goes up. I'm not sure why the engineer couldn't complete a DLM Reset. Give the line a little bit of time to stabilise and I'm sure the speeds will return back to normal.
Message 6 of 6
(633 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page