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Problem with phones?

mcgurka
Grafter
Posts: 764
Registered: 09-10-2007

Problem with phones?

Guys, ive just tried getting through on this number:
Customer Support: 0114 296 5198
and got the busy tone, is there a problem with the number, or are you really busy just now Smiley
6 REPLIES
Community Gaffer
Community Gaffer
Posts: 5,259
Thanks: 547
Fixes: 5
Registered: 04-04-2007

Re: Problem with phones?

Wasn't working for me a second ago, but is now working....
Investigating.
Kelly Dorset
Broadband Service Manager
mcgurka
Grafter
Posts: 764
Registered: 09-10-2007

Re: Problem with phones?

and 0845 140 0200 takes me through to keyhole security?
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Problem with phones?

Hi,
We do seem to be extremely busy right now, with it being the first business day for everyone in Scotland and the second day for the rest of the country (that can actually tolerate hangovers) I would expect it to be rather busy.
We have a limit to the number of inbound and outbound telephone connections that we can make, hence why you'll have received the engaged tone.
I'm really sorry about this, but if you try a bit later, you should get through fine.
Community Gaffer
Community Gaffer
Posts: 13,318
Thanks: 1,104
Fixes: 89
Registered: 04-04-2007

Re: Problem with phones?

Stats.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

mcgurka
Grafter
Posts: 764
Registered: 09-10-2007

Re: Problem with phones?

no worries.. perhaps I should come install another ISDN30 for you guys Tongue
mcgurka
Grafter
Posts: 764
Registered: 09-10-2007

Re: Problem with phones?

In fact, any time I have a problem, I am going to ring at 1am...its less busy... must say though I like the hold music... unfortunately, Im back to the start of the tracks again... Sad
Edit: I have music again Cheesy (hello, yes < account stuff >. I will check, please hold...)