Problem with my broadband order
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Re: Problem with my broadband order
22-06-2017 9:26 PM
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Re: Problem with my broadband order
23-06-2017 9:09 AM
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@bmc wrote:
I suggested using the post code as the phone number database may not have updated following your phone line move.
Brian was correct.
Supplier records just hadn't updated yesterday following the line activation. Apologies for the confusion/frustration caused, ideally this is something every provisioning adviser should be aware of - I'll pass feedback on internally.
I'll place your fibre order now and will confirm shortly.
Re: Problem with my broadband order
23-06-2017 9:20 AM
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That's been placed now, we'll confirm the activation date via the ticket on your account shortly. With any luck it should go live within 5 working days (30th June), but sometimes can be pushed back due to engineer availability.
Re: Problem with my broadband order
23-06-2017 10:06 AM
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Be interesting to see what the DSL checker says for your line now
Brian
Re: Problem with my broadband order
23-06-2017 11:43 AM
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Re: Problem with my broadband order
25-06-2017 12:27 PM
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@Gel wrote:
PN use Openreach infrastructure; Sky will have their own, so speeds may well differ.
Both Sky & PN use the same infrastructure for fibre - if ports are available and the same (or similar) PRODUCTS are available, speeds should be the same.
The issue is, if the phone number is with Sky, it will not in in BT's databases and therefore BTw speed predictions might not be available / accurate.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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