Problem with Broadband order

[#1]

Hello all I have recently used my mac code to migrate to PN pro but on my order ststus it says "We've found a potential problem on your telephone line.
We'll look into this and will be in contact with you shortly." And in the support pages under my questions it says
This ADSL account is migrating from another ISP and requires a CSC operative to use the following details
1. MAC code : ****************
2. Current BT product :
3. Requested migration date :
4. Current ISP : o2
Additional information:
Supplied DN doesn't match the DN of the Asset (our ref: 7031)
Can anyone make head or tail of this as I have never had a problem with my phone line in the past and i would like to get migrated over to pro asap. Thanks in advance.

[#2]

Were you on O2 LLU

[#3]

No I was on their IPstream service, access.

[#4]

Then I haven't a clue.
Can you give them a call on  0845 140 0200 or 0114 296 5198

[#5]

DN mismatch means the telephone number supplied at the point of order does not match the telephone number / CBUK BT have on record for the circuit / MAC.
Its generally sorted quickly and easily and a response to the ticket confirming your phone number or a call to the support team will resolve it.

[#6]

All sorted now, o2 had given me an invalid mac  ::), I have now rung the new one through to CS and all is good, hoping PN pro is better than o2 access. 

[#7]

Hi there,
Glad to hear things are progressing for you now. Be sure to shout up if we can help.