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Problem with Broadband order
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Problem with Broadband order
21-03-2013 12:38 PM
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Hi, I placed an order yesterday for Fibre Unlimited, But it seems that there is a problem with my line. I've given PL my MAC that O2 gave me last Monday.
I was on O2 LLU if that helps. Thanks for any help.
I was on O2 LLU if that helps. Thanks for any help.
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Re: Problem with Broadband order
21-03-2013 1:29 PM
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Hi there,
I've run checks against the mac key and the phone number submitted and can't see any issues so that may just meant that we need to place the order manually for you so I'd not worry.
Our provisioning team will pick this up and respond to ticket 67312499 ASAP.
Adam
I've run checks against the mac key and the phone number submitted and can't see any issues so that may just meant that we need to place the order manually for you so I'd not worry.
Our provisioning team will pick this up and respond to ticket 67312499 ASAP.
Adam
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Re: Problem with Broadband order
21-03-2013 1:39 PM
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Thank you very much.
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Re: Problem with Broadband order
22-03-2013 12:41 PM
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On my support tick it now says that my order has been cancelled and is still awaiting an answer.
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Re: Problem with Broadband order
22-03-2013 12:53 PM
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Re: Problem with Broadband order
22-03-2013 1:08 PM
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Thanks. Could you update me if the order does progress?
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Re: Problem with Broadband order
22-03-2013 1:55 PM
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Re: Problem with Broadband order
22-03-2013 8:22 PM
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Is this a problem with ECO Plus in general or only with my order?
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Re: Problem with Broadband order
25-03-2013 10:45 AM
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Hi ShelleyT,
It was an issue with ECO+, your order is still on track for the 3rd April 8am-1pm.
Let us know how you get on.
It was an issue with ECO+, your order is still on track for the 3rd April 8am-1pm.
Let us know how you get on.
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