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Problem sending email to tiscali account

almenzies
Dabbler
Posts: 12
Registered: ‎22-11-2008

Problem sending email to tiscali account

When I send an email to a friend who has an account with Tiscali, the email disappears, she doesn't receive it and I get no bounce message.  I am using relay.plus.net to send email. Any ideas?
Thanks
al
6 REPLIES 6
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,887
Thanks: 4,979
Fixes: 316
Registered: ‎04-04-2007

Re: Problem sending email to tiscali account

Does the message get through if you send it using Webmail?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

almenzies
Dabbler
Posts: 12
Registered: ‎22-11-2008

Re: Problem sending email to tiscali account

I haven't tried that, but I will give it a go and report back. I opened a Google mail account, and have been using that to contact her.
Thanks
al
HPsauce
Pro
Posts: 7,001
Thanks: 146
Fixes: 2
Registered: ‎02-02-2008

Re: Problem sending email to tiscali account

I'd be looking at Tiscali's spam filtering.
almenzies
Dabbler
Posts: 12
Registered: ‎22-11-2008

Re: Problem sending email to tiscali account

I'm not sure I'm in a position to do that...
HPsauce
Pro
Posts: 7,001
Thanks: 146
Fixes: 2
Registered: ‎02-02-2008

Re: Problem sending email to tiscali account

Ask your friend to login in and check what Tiscali's spam settings are on their account.
almenzies
Dabbler
Posts: 12
Registered: ‎22-11-2008

Re: Problem sending email to tiscali account

I have news. The two emails I sent via webmail arrived.