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Problem recieving email

chip
Dabbler
Posts: 18
Registered: ‎04-10-2008

Problem recieving email

Hi,
we're in the process of getting plusnet broadband into the house I'm living in, but I've not been able to receive any email to the mailbox I've set up.
the error i get back is
The following recipient(s) cannot be reached: <matt@********.plus.com>. Reason: Domain <*********.plus.com> does not exist (DNS lookup failure)
can anyone help shed some light on it?
Thanks
P.s. got a CSC problem number of: 53549
13 REPLIES
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Problem recieving email

Hiya,
I think Chris has got a fix for this.
I'll drop him a line (as he's gone home earlier) to see if he can sort things out for you.
Not applicable

Re: Problem recieving email

Any chance of deleting the addy? Don't want it spammed from the outset.
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Problem recieving email

I've removed it whilst there didn't seem to be a moderator about.
Community Veteran
Posts: 3,789
Registered: ‎08-06-2007

Re: Problem recieving email

You just beat me to it Tongue
B.
chip
Dabbler
Posts: 18
Registered: ‎04-10-2008

Re: Problem recieving email

sorry, i edited it as well to put the stars in instead!
sorry
Community Gaffer
Community Gaffer
Posts: 17,683
Thanks: 666
Fixes: 167
Registered: ‎05-04-2007

Re: Problem recieving email

Unfortunately the fix I was using to get around these doesn't appear to be creating the mx records correctly. We have a problem currently being worked for this and I'll see what I can find out about it.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
chip
Dabbler
Posts: 18
Registered: ‎04-10-2008

Re: Problem recieving email

ahhh ok, thanks
Community Gaffer
Community Gaffer
Posts: 17,683
Thanks: 666
Fixes: 167
Registered: ‎05-04-2007

Re: Problem recieving email

I'll try and get it pushed with some priority in the morning. Sorry about the hassle.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
chip
Dabbler
Posts: 18
Registered: ‎04-10-2008

Re: Problem recieving email

thanks for the quick response from you guys.
chip
Dabbler
Posts: 18
Registered: ‎04-10-2008

Re: Problem recieving email

hey,
just wondering if there had been any updates on the email problem?
Thanks
Community Gaffer
Community Gaffer
Posts: 17,683
Thanks: 666
Fixes: 167
Registered: ‎05-04-2007

Re: Problem recieving email

It's being worked on as a Priority Problem, it should be visible over on the website here.
Sorry I don't have more information at the moment, I'll update the problem when I can.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
chip
Dabbler
Posts: 18
Registered: ‎04-10-2008

Re: Problem recieving email

cool, thanks for the update
chip
Dabbler
Posts: 18
Registered: ‎04-10-2008

Re: Problem recieving email

Thank you to you guys at plus net for getting the email problem fixed, as I can now recieve email's,
so thank you one again