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Problem recieving email

chip
Dabbler
Posts: 18
Registered: ‎04-10-2008

Problem recieving email

Hi,
we're in the process of getting plusnet broadband into the house I'm living in, but I've not been able to receive any email to the mailbox I've set up.
the error i get back is
The following recipient(s) cannot be reached: <matt@********.plus.com>. Reason: Domain <*********.plus.com> does not exist (DNS lookup failure)
can anyone help shed some light on it?
Thanks
P.s. got a CSC problem number of: 53549
13 REPLIES 13
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Problem recieving email

Hiya,
I think Chris has got a fix for this.
I'll drop him a line (as he's gone home earlier) to see if he can sort things out for you.
Not applicable

Re: Problem recieving email

Any chance of deleting the addy? Don't want it spammed from the outset.
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Problem recieving email

I've removed it whilst there didn't seem to be a moderator about.
zubel
Community Veteran
Posts: 3,793
Thanks: 4
Registered: ‎08-06-2007

Re: Problem recieving email

You just beat me to it Tongue
B.
chip
Dabbler
Posts: 18
Registered: ‎04-10-2008

Re: Problem recieving email

sorry, i edited it as well to put the stars in instead!
sorry
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Problem recieving email

Unfortunately the fix I was using to get around these doesn't appear to be creating the mx records correctly. We have a problem currently being worked for this and I'll see what I can find out about it.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
chip
Dabbler
Posts: 18
Registered: ‎04-10-2008

Re: Problem recieving email

ahhh ok, thanks
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Problem recieving email

I'll try and get it pushed with some priority in the morning. Sorry about the hassle.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
chip
Dabbler
Posts: 18
Registered: ‎04-10-2008

Re: Problem recieving email

thanks for the quick response from you guys.
chip
Dabbler
Posts: 18
Registered: ‎04-10-2008

Re: Problem recieving email

hey,
just wondering if there had been any updates on the email problem?
Thanks
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Problem recieving email

It's being worked on as a Priority Problem, it should be visible over on the website here.
Sorry I don't have more information at the moment, I'll update the problem when I can.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
chip
Dabbler
Posts: 18
Registered: ‎04-10-2008

Re: Problem recieving email

cool, thanks for the update
chip
Dabbler
Posts: 18
Registered: ‎04-10-2008

Re: Problem recieving email

Thank you to you guys at plus net for getting the email problem fixed, as I can now recieve email's,
so thank you one again